William D Lowry
ALAMO,GA
Summary
Senior Technical Support Representative with robust expertise in technical troubleshooting, hardware diagnostics, and software testing. Adept at providing tier I technical support for customers, ensuring resolution of technical inquiries while fostering strong customer relationships.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Senior Technical Support Representative
Electro-Mech Scoreboard
Wrightsville, Georgia
11.2001 - 08.2024
- Provided tier I technical assistance to customers through various communication channels.
- Diagnosed and resolved hardware and software issues for clients efficiently.
- Managed service requests using ticketing systems for tracking and resolution.
- Educated customers on product features and best practices for usage.
- Assisted in training new team members on support protocols and systems.
- Documented customer interactions for follow-up and quality assurance purposes.
- Collaborated with engineering teams to identify recurring technical problems.
- Investigated customer service issues and provided timely resolutions.
- Participated in product design reviews to provide feedback from a technical perspective.
- Maintained positive working relationships with fellow staff and management.
- Monitored incoming requests and prioritized tasks based on urgency.
- Performed clerical and administrative duties pertaining to on-site support.
Education
Electronics Technician - Radar, Communication And Sat Nav
US Navy
Various05-1980
GED -
Ansted High School
Ansted, WV07-1978
Skills
- Technical troubleshooting
- Software testing
- Customer relationship management
- Effective oral and written communication
- Attention to detail
- Positive customer support
- Hardware diagnostics
- Customer education
- Ticketing system management
- Problem-solving skills
- Team collaboration
Languages
English
Professional
Certification
Electronics Tech US Navy radar, communication, and sat nav
Timeline
Senior Technical Support Representative
Electro-Mech Scoreboard
11.2001 - 08.2024
Electronics Technician - Radar, Communication And Sat Nav
US Navy
GED -
Ansted High School