Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

William D. Majano

Woodbridge,Virginia

Summary

Enthusiastic Technical Support Representative with recognition for understanding needs of both business and home users. Positively impacts all customer interactions and engineering efforts for supported products. Proven skill in resolving problems quickly on first call. Versed in troubleshooting and desktop support on Windows and Mac systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Foot Locker
05.2021 - 08.2021
  • Regularly met or exceeded sales goals in shoes and accessories
  • Supported in managing proper inventory levels
  • Routinely addressed customer inquiries regarding the store merchandise
  • Built relationships with customers to increase the likelihood of repeated business
  • Fulfilled online customer orders in a timely manner
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Associate Mover Specialist

JK Moving
05.2020 - 08.2020
  • Attend to clients detailed moving requests
  • Promptly packaged and delivered clients personal items
  • Approached clients’ homes and personal items with respect
  • Effectively collaborated within groups to complete given projects
  • Streamlined essential communication among clients and colleagues to maintain accuracy
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Hardware Support Technician

Shenandoah University
12.2019 - 05.2020
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Investigated hardware product issues involving materials and software and devised solutions.
  • Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
  • Researched and identified solutions to technical problems.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Education

Small Business Management & Entrepreneurship, Introduction to Marketing -

Managing People in Organizations, Strategic Management, Marketing Principles -

Bachelor of Science - Business Management

Virginia Commonwealth University
Richmond, VA

Coursework in Business Administration - Business Management

Shenandoah University (School of Business)
Winchester, VA

Skills

  • Effective Time Management
  • Customer Relationship Management
  • Microsoft Windows and Office
  • Hardware Documentation

Certification

  • CompTIA Security+

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Foot Locker
05.2021 - 08.2021

Associate Mover Specialist

JK Moving
05.2020 - 08.2020

Hardware Support Technician

Shenandoah University
12.2019 - 05.2020

Small Business Management & Entrepreneurship, Introduction to Marketing -

Managing People in Organizations, Strategic Management, Marketing Principles -

Bachelor of Science - Business Management

Virginia Commonwealth University

Coursework in Business Administration - Business Management

Shenandoah University (School of Business)

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William D. Majano