William Douglas "Doug" Watson
Panama City,FL
Summary
Retired Commercial pilot with sound judgement and decision making with 20 plus years of aircraft operations experience. Maintained command of assigned aircraft from the time it leaves the gate until arrival at the destination gate. Managed the safety of the passengers, crewmembers, cargo and aircraft. Prior to flying, worked as a bar and restaurant manager and as a cabinet maker and frame carpenter. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Auto Parts Delivery Specialist
O'Reilly Auto Parts
02.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Operated light trucks to deliver loads as far as 25 miles from home location.
- Kept detailed records of deliveries and money received from customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Customer Service Specialist
Home Depot
12.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Commercial Airline Pilot
Republic Airways
05.2001 - 08.2021
- Supervise crews, delegate tasks, and conduct briefings detailing flight plans, destinations, and flight times
- Performed pre-flight inspections to prepare for flight.
- Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
- Reviewed and calculated aircraft weight and balance, fuel onboard and performance charts to reduce safety risks.
- Flew national and international routes covering different countries and complied with flight rules in each location.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborate with flight crew personnel to facilitate safe and efficient take-offs and landings
- Update and maintain flight logbooks of operational data, including mileage, flight speeds and hazards or obstacles encountered
- Conduct pre-flight aircraft inspections to identify defects and malfunctions according to preflight checklists
- Communicate with air traffic control to receive flight plan changes and authorizations to occupy air or ground space
- Identify and report aircraft malfunctions or changes in condition, monitoring gauges, and control panels to verify information
- Navigate in poor visibility conditions using aircraft instrumentation to guide operations
- Maintain updated knowledge of current flight conditions, proactively communicating with flight dispatchers and weather personnel
- Calculate aircraft weight distribution, monitoring passenger, fuel, and cargo weights to maintain proper load requirements
- Monitor engine operation, fuel levels and navigation systems to proactively identify issues during flight
- Operate aircraft controls in alignment with flight plans and safety regulations
- Deliver exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Work effectively with diverse team to accomplish daily objectives and meet long- term goals
- Develop solid relationships with staff, customers, and vendors
- Help team handle high-volume work by prioritizing tasks and organizing supplies
- Maintain full compliance with legal, health, and safety regulations
- Serve customers by going above and beyond to offer exceptional support for all needs
- Trouble shoot problems and developed successful solutions.
Certified Flight Instructor
Comair Aviation Academy
05.2000 - 05.2001
- Instructed flight students in private commercial, instrument and multi-engine flight.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Also instructed students for CFI and CFII flight ratings.
Student
Comair Aviation Academy
06.1998 - 05.2000
- I was flight student training for ratings and certificates in preparation for airline career.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Cabinet Maker/ Custom Woodworking
Steve's Woodworking
03.1996 - 05.1998
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Measured and cut materials to specified dimensions to achieve precise fit.
- Constructed custom cabinets for residential and commercial spaces using varied hand and power tools.
- Maintained safe and organized workspace to minimize risk of injury.
- Assembled cabinet components using glue and mechanical fasteners to create strong, durable products.
- Inspected completed cabinets for quality assurance.
- Sanded and finished surfaces to create smooth, polished appearance.
- Cut plywood, MDF and solid wood to size.
Education
Associate of Science - Aviation, Career Pilot
Gulf Coast Community College
Panama City, FLNo Degree - Career Pilot
Comair Aviation Academy
Sanford, FL05.2021
Skills
- Operated under Federal safety regulations
- Performs pre-flight duties/inspections
- Maintains air traffic control communications
- Responsible for customer relations
- Excellent time management skills
- Experienced woodworker, cabinet maker and frame carpenter
- Flight plan development experience
- Aircraft navigation
- Written communication skills
- Microsoft word experience
- Task prioritization
- Experienced restaurant manager
Timeline
Auto Parts Delivery Specialist
O'Reilly Auto Parts
02.2023 - Current
Customer Service Specialist
Home Depot
12.2021 - 09.2022
Commercial Airline Pilot
Republic Airways
05.2001 - 08.2021
Certified Flight Instructor
Comair Aviation Academy
05.2000 - 05.2001
Student
Comair Aviation Academy
06.1998 - 05.2000
Cabinet Maker/ Custom Woodworking
Steve's Woodworking
03.1996 - 05.1998
Associate of Science - Aviation, Career Pilot
Gulf Coast Community College
No Degree - Career Pilot
Comair Aviation Academy
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