William Dudley
Killeen,United States
Summary
Dynamic sales professional with extensive experience at TEGNA, excelling in client relationship development and effective communication. Proven ability to deliver creative advertising solutions while managing account budgets. Expert in customer service and advanced Excel skills, consistently achieving client satisfaction and driving business growth.
Overview
2027
2027
years of professional experience
Work History
Residential Driver
Texas disposal Systems
Georgetown, Texas
03.2023 - Current
- Operated residential collection vehicle for efficient waste disposal.
- Adhered to safety regulations while driving in residential areas.
- Inspected vehicle daily to ensure operational readiness and safety compliance.
- Maintained cleanliness of vehicle interior and exterior regularly.
- Maintained records of trips, including miles traveled, fuel usage, repairs made to vehicles, or other information related to the job.
- Communicated with customers regarding service schedules and inquiries.
Driver
Leander ISD
Leander, TX
08.2021 - 03.2023
- Operated school buses safely for student transportation across designated routes.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance.
- Followed established safety protocols while driving in various weather conditions.
- Assisted students with boarding and exiting buses, ensuring safe practices were followed.
- Maintained accurate log of transportation activities and incidents throughout the day.
- Reported mechanical issues promptly to ensure timely repairs and vehicle readiness.
Amazon Driver
Ed logistics
Buda, Texas
05.2020 - 08.2020
- Delivered packages efficiently across designated routes.
- Managed time effectively to meet delivery schedules.
- Communicated effectively with dispatch for route updates.
- Followed delivery protocols to ensure package security.
- Maintained vehicle cleanliness and checked safety equipment.
Account Executive
Scripps
Temple, Texas
10.2019 - 04.2020
- Presented creative solutions to meet client marketing objectives.
- Developed client relationships to understand their advertising needs.
- Collaborated with internal teams to execute advertising campaigns.
- Managed account budgets and ensured accurate billing procedures.
Account Executive
TEGNA
Temple, Texas
01.2019 - 08.2019
- Presented creative solutions to meet client marketing objectives.
- Developed client relationships to understand their advertising needs.
- Managed account budgets and ensured accurate billing procedures.
- Collaborated with internal teams to execute advertising campaigns.
- Provided ongoing support and communication during campaign execution.
- Conducted market research to identify new business opportunities.
Agent Services Representative
Farmers Insurance Company
Round Rock, Texas
06.2017 - 01.2019
- Coordinated communications between agents and underwriting departments.
- Updated agents on changes in policies, procedures, and compliance regulations.
- Maintained accurate records of agent interactions and service requests.
- Assisted agents with policy inquiries and documentation processes.
- Processed payments for customers using the company's payment system.
Sales Advisor
DriveTime
03.2016 - 05.2017
- Guided customers in car selection, conducted test drives, facilitated direct payment methods, and presented optional vehicle products.
- Assisted customers in identifying suitable vehicle options based on needs.
- Delivered exceptional customer service throughout the sales process.
- Maintained knowledge of inventory to provide accurate vehicle information.
Sales Associate
Cellular Sales
Georgetown, US
06.2015 - 03.2016
- Assisted customers in setting up accounts, processing payments, addressing billing inquiries, selling equipment, troubleshooting devices, and submitting claims for defective devices.
- Assisted customers in selecting mobile devices and accessories.
- Explained product features and benefits to enhance customer understanding.
- Processed sales transactions using point-of-sale systems efficiently.
Retention Specialist
Time Warner Cable
Austin, US
07.2013 - 06.2015
- Established customer accounts, resolved billing issues, scheduled technician appointments, processed payments, and updated account information efficiently.
- Assisted customers with account inquiries and service issues.
- Collaborated with teams to develop retention strategies for at-risk customers.
- Analyzed customer feedback to identify trends and improvement areas.
Retention Specialist
Sprint
Temple, US
08.2008 - 07.2013
- Sold equipment and set up accounts to enhance customer satisfaction.
- Assisted customers with service inquiries and account management.
- Analyzed customer feedback to identify retention opportunities.
- Developed personalized communication strategies for at-risk customers.
Agent
Farmers Insurance Company
Round Rock, Texas
Education
High School - Music
Ellison High School
Killeen, Texas09-2026
Skills
- Customer Service: Expert
- Sales Strategy
- Customer relationship management system
- Excel: Advanced
- Computer Literacy: Advanced
- Document Management
- Typing (60 wpm): Expert
- Attention to detail
- Effective communication
Timeline
Residential Driver
Texas disposal Systems
03.2023 - Current
Driver
Leander ISD
08.2021 - 03.2023
Amazon Driver
Ed logistics
05.2020 - 08.2020
Account Executive
Scripps
10.2019 - 04.2020
Account Executive
TEGNA
01.2019 - 08.2019
Agent Services Representative
Farmers Insurance Company
06.2017 - 01.2019
Sales Advisor
DriveTime
03.2016 - 05.2017
Sales Associate
Cellular Sales
06.2015 - 03.2016
Retention Specialist
Time Warner Cable
07.2013 - 06.2015
Retention Specialist
Sprint
08.2008 - 07.2013
Agent
Farmers Insurance Company
High School - Music
Ellison High School