WILLIAM E. KNIGHT

Elise Edward LLC., facilitates workshops, seminars and individualized sessions to support community members to improve their credit, eliminate debt, and work towards financial independence. The no nonsense, nurturing approach to wealth creation has been well received in the communities we've had the privilege to serve.

The collaborative outreach and referrals of our community partners has resulted in 125 participants to date.

• 76 partcipants have increased their credit score greater than 100 points.
• 14 participants have become property owners.
• 25 participants have regained control of their finances and on the path to property ownership.

Worked with local clients selling Yelp's core advertising products. Developed and understanding of client's needs , educated them on Yelp's Platform while developing Yelp Ad campaigns which facilitated them better connecting with their customers driving in store sales.

• Responsible for managing and supporting a pipeline of current advertising clients with main objective to be increasing overall spend through recommending higher ad budgets and additional profile features.
• Became a key figure in gathering client feedback and being the bridge between clients and Yelp's Product and Marketing teams.
• Furloughed due to Pandemic.

02/2019 to 04/2020

Yelp Inc, Chicago, IL

• Managed a monthly book of 100+ contracted advertising clients, driven strictly for revenue retention
• Focused on both inbound calls and emails, with minimum 3 touchpoint parameters per cancel to retain advertisers
• Key Achievements:
• Recovered an average of $5K-$10K in monthly revenue
• Consistently exceeding quota by 123% every month
• Top representative with Reversal Rate, maintaining an average of 73% Reversal Rate
• Top 5 Recovery Account Manager in the department each month.

• Provided a 5-star experience to our small business advertisers
• Consult and educate, advertisers by answering a high volume of inbound calls and emails
• Negotiated 30 and 60 day inhouse collections
• Focused on product upsells, contract changes, retention and contract restarts
• Key Achievements:
• Obtaining an average of 89% revenue retention with all inbound/outbound calls
• Hit 120% of the daily talk time goal of 4 hours
• Pitched an average of 140 times per month on new products per inbound call
• Became an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections.

• Directed the business development of Real Investment Group in providing clients with investment opportunities, commercial broker mortgage lending, asset-based loan origination, mortgage loan work outs including loan modifications, deed in lieu of foreclosure, forbearance agreements, credit repair, and short sales
• Assessed property value, financial strength, and credit worthiness of borrowers
• Sourced qualified investors for private equity and real estate investments
• Created release and project plans to meet stakeholder expectations
• Tracked market trends and generated business leads with cold calling, prospecting, and sales presentations
• Researched investment opportunities and presented recommendations to real estate investors
• Entered loan application data into loan processing system while maintaining confidentiality and data security of bank records and critical client information
• Remained current with banking guidelines and statutory requirements to ensure compliance with new laws
• Key Achievements:
• Successfully negotiated 85 mortgage loan modifications within a three year period
• Implemented credit repair guidelines to improve loan approval process
• Ensured a continuous source of new business by establishing beneficial relationships with key stakeholders
• Exceeded sales quotas with effective cold calling and sales prospecting.

• Directed all aspects of residential and commercial construction on and off the construction sites
• Managed the planning, budgeting, and scheduling of construction projects
• Obtained permits and notices of completion
• Prepared lien waivers, sworn statements and payment applications
• Monitored and inspected all work to ensure compliance with building regulations and customer's expectations
• Established positive relationships, and worked closely with architects, engineers, developers, bankers, contractors, inspectors, city officials, and agents to ensure construction projects progressed without incident and according to targeted timelines
• Enforced all safety regulations to ensure a safe construction environment
• Key Achievements:
• Completed construction projects with a high level of quality, on schedule, and within budget.
• BMCI and its' subsidiaries has successfully completed greater than 500 propertiiies.