William E. Norman Jr
Linkedin.com/in/william-norman-jr/
Overview
7
7
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
02.2022 - Current
- Demonstrated exceptional organizational skills in a fast-paced environment, efficiently handling and sorting packages to meet tight deadlines.
- Adapted quickly to changes in procedures and technology, showcasing a tech-savvy mindset and readiness to learn new systems.
- Collaborated with leadership team to optimize workflow and ensure the timely and accurate processing of packages.
- Implemented safety protocols and procedures to maintain a secure and hazard-free work environment, contributing to a zero-accident record during the tenure.
Sales Advisor
H&M
06.2017 - Current
- Responsible for delivering the best customer service experience by demonstrating knowledge of product, offer purchasing suggestions, promoting campaigns, offers, activities and company initiatives.
- Demonstrated adaptability during high-traffic periods, collaborating with colleagues and management to efficiently manage customer inquiries, resolve issues, complete projects, and ensure a positive shopping experience.
- Facilitated open communication channels within the team, actively participating in team meetings to discuss sales strategies, address challenges, and share best practices.
- Contributed to the onboarding process of new team members, providing hands-on training in customer service best practices, product knowledge, and point-of-sale systems, resulting in a seamless integration for new hires.
Associate Customer Care Representative
AppFolio Property Management
08.2021 - 02.2022
- Provided top-tier customer support to AppFolio's clients, demonstrating expertise in the company's property management software and assisting users with inquiries, troubleshooting, and problem resolution.
- Managed a high volume of customer interactions through various channels, including phone, email, and chat, ensuring prompt and effective resolution of customer issues.
- Maintained detailed and accurate records of customer interactions, feedback, and resolutions using AppFolio's customer relationship management (CRM) system.
- Recognized for consistently achieving high customer satisfaction ratings, receiving positive feedback from clients for professionalism and effective issue resolution.
Lead Delivery Driver
LQ Logistics LLC
11.2019 - 08.2021
- Ensured timely and accurate delivery of packages to customers, showcasing strong time management skills and reliability.
- Utilized Amazon's proprietary technology and navigation systems, demonstrating a tech-savvy approach to optimize delivery routes and enhance efficiency.
- Collaborated with dispatchers and fellow drivers to coordinate logistics, address challenges, and ensure smooth daily operations.
- Maintained a high level of customer satisfaction through professional and courteous interactions with customers during deliveries.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT01.2026
Bachelor of Science - University Studies
University of Texas At Arlington
Arlington, TX07.2017
Skills
- Bilingual Fluent in English and Spanish
- Customer Service Oriented
- Problem-Solving and Analytical Skills
- Phone/Chat/Email Etiquette
- Documentation & Content Development
- IT Support/Troubleshooting Fundamentals
- VM and OS Configuration/Management
- Programming/Scripting Familiarity (Python, BASH, Powershell)
- Remote Desktop Services (SSH, Anydesk, VNC)
Certification
- Technical Support Fundamentals, Google - Jan, 2024
- CCNA: Introduction to Networks, Cisco - Aug, 2023
- AWS Certified Cloud Practitioner, AWS - Aug, 2019
Timeline
FC Associate
Amazon
02.2022 - Current
Associate Customer Care Representative
AppFolio Property Management
08.2021 - 02.2022
Lead Delivery Driver
LQ Logistics LLC
11.2019 - 08.2021
Sales Advisor
H&M
06.2017 - Current
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Bachelor of Science - University Studies
University of Texas At Arlington
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