Jacquelyne Norment-Burt

- Performed vouchier functions, audit payment documents including travel vouchers, utility transmittals, right of way invoices
- Maintained payment ledgers for contracts and purchase orders, reconcile payment ledgers, prepare adjusting entries as necessary
- Audit electronic contract invoices and review new contracts, audit and process contract/written agreement payments
- Research and resolve payment inquires from vendors and internal employees
- Effective communication skills to both internal and external personnel, communicated closely with Procurement for contractual findings and discrepancies
- Worked effectively in a team environment and as an individual, performing multiple daily accounting task at a time

- Managed day-to-day operations of workflow including monitoring, distributing, and
assigning/delegating work to team members.
- Facilitated team meetings, prepared training materials, transferred knowledge of
procedures, provided direction & identified training opportunities, evaluated individual
performance of team members & provided feedback on performance reviews.
- Answered questions from team members on a routine basis & provided leadership,
direction, guidance & support; trained new associates and all aspects of panel
interviewing and onboarding process.
- Coordinated team of associates which performed a variety of accounting functions such
as auditing & approving travel & expense reports, performing accounts payable &
receivable transactions, 1099 reprint requests.
- Managed escalated calls from providers, vendors, State agencies, attending agency
meetings; collaborate with other agencies to conduct extensive research for resolution.
- Researched & resolved complex issues regarding payment status, past due invoices &
payment discrepancies.
- Reviewed metrics & monitor daily scorecards for team members to ensure productivity
goals were achieved; reviewed Key Performance Indicators frequently to ensure the right
targets were measured. Created, accessed & utilized a variety of reports in OAKS &
Peoplesoft.

- Managed day-to-day customer service assistance, including incoming & outgoing
telephone calls, organizing & maintaining databases, inventory & purchase of goods,
office, warehouse & baking supplies.
- Organized & maintained employee personal records.
- Scheduled & tracked purchase orders with outside vendors while maintaining successful
relationships with vendors.
- Effectively communicated employee issues, concerns, recommendations & needs to
owner.
- Conducted new hire orientation; maintained employee applications & often followed up
on references & previous employment; assisted with initial & exit interviews.
- Administrative support included accounts payables and receivables, maintained more
than 300 customers records; customizing daily bagel reports for bakers.
- Payroll processing includes reporting on any Bureau of Workers Compensation (BWC)
changes, new hire & terminated employee information, assisting with outside HR
correspondence (background checks, employee references).
- Organized & set up appointments in collaboration with outside vendors & owners for
the overall improvement & growth of business.
- Direct communication with owners in making critical & executive decisions regarding the
overall improvement of the business revenue.