Williamettia Scott
Temple,TX
Summary
Dynamic professional with a proven track record at Baylor Scott & White, adept in patient interpretation and verbal communication. Excelled in providing feedback and enhancing learner experiences, demonstrating meticulous attention to case details. Skilled in fostering positive client relationships and training teams, showcasing an exceptional blend of technical proficiency and interpersonal acumen.
Overview
37
37
years of professional experience
Work History
Standardized Patient
Baylor Scott & White
Temple, TX
02.2024 - Current
- Provided administrative support services for senior partners and firm associates for various types of litigation.
- Communicated technical information in simplified terms to inform clients.
- Provided learners with accurate patient and caregiver experiences.
- Gave pertinent feedback on all case interactions to learners and program managers.
- Prepared cases with importance on accuracy of information.
Receptionist
Mac Haik - Dodge Chrysler Jeep Ram
Temple, TX
01.2023 - 10.2024
- Sorted incoming mail and directed to correct personnel each day.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted with onboarding of new employees by providing orientation information and support.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Store Owner
Glenview Frames
Glenview, IL
05.2011 - 05.2012
- Contributed to professional development initiatives for continuous improvement and updated knowledge of current trends and industry best practices.
- Assisted with training new employees in the patent examining process.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Ensured that all work was completed according to established procedures and deadlines.
- Provided guidance and support to less experienced colleagues.
Child Caregiver
Self Employed Services
Chicago, IL
09.2010 - 06.2011
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Promoted healthy habits such as hand washing, social distancing.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Engaged in conversations with young children to help them develop verbal communication skills.
- Provided emotional support when needed during periods of distress or anxiety.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Customer Service Supervisor
United States Postal Service, USPS
Chicago, IL
11.1987 - 04.2010
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Trained new customer service representatives on company policies and procedures.
- Resolved customer complaints or answered customers' questions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Assisted in developing training materials for new hires as well as existing employees.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Education
Certificate of Technical Studies - Phlebotomy
Wright College
Chicago, IL12-2013
Some College (No Degree) - English- American Sign Language
Columbia College, Chicago
Chicago, ILSome College (No Degree) - Commercial and Advertising Art
Columbia College, Chicago
Chicago, ILSome College (No Degree) - English Photography
Mundelein College
Chicago, ILSkills
- Patient interpretant
- Detail-minded about cases
- Prepare for feedback of cases and students
- Verbal communication
Affiliations
- Forum leader for first time home buyers
- Avid gardener
- Well verssed in needle arts:ie tailoring, knitting, embroidery
Timeline
Standardized Patient
Baylor Scott & White
02.2024 - Current
Receptionist
Mac Haik - Dodge Chrysler Jeep Ram
01.2023 - 10.2024
Store Owner
Glenview Frames
05.2011 - 05.2012
Child Caregiver
Self Employed Services
09.2010 - 06.2011
Customer Service Supervisor
United States Postal Service, USPS
11.1987 - 04.2010
Certificate of Technical Studies - Phlebotomy
Wright College
Some College (No Degree) - English- American Sign Language
Columbia College, Chicago
Some College (No Degree) - Commercial and Advertising Art
Columbia College, Chicago
Some College (No Degree) - English Photography
Mundelein College
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