BARBARA WALLER
Douglasville,GA
Summary
Bilingual Spanish-English American citizen with professional attorney studies in Mexico. Knowledgeable Legal Translator and Immigration and Passport Forms Specialist, with 4+ years of immigration and naturalization process experience. Fantastic at using applicable software for data entry and analysis. Excellent multitasking enjoying to work in a fast pace environment. Dedicated and adept at providing administrative and logistical support for various projects, programs and initiatives. Motivated professional with extensive experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management and database administration.
Overview
25
25
years of professional experience
Work History
Bilingual Passport Support Associate
CGI Federal/US Department Of State, Passports A.
09.2023 - Current
- Perform routine data entry or document management.
- Update operational records or other pertinent information using computer terminals.
- Operate specialized equipment to obtain ideal photos approved for passports.
- Operate scanners to obtain applications to be issued the same day and lockboxes.
- Operate computers to review images for applications that correspond to same day passports and lockboxes.
- Operate machine to print postage label on envelopes before mailing.
- Operate scanner to save applicants info as a last step of the passport process.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
SPANISH TRANSLATOR AND INTERPRETER
Self-employed
10.2010 - Current
- Maintained message content, tone, and emotion as closely as possible.
- Reviewed, edited and proofread translated documents for accuracy.
- Collaborated with team to translate series of documents from English to other languages.
- Assisted foreign language-speaking clients with inquiries.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Developed and maintained glossary of technical terms.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Created detailed reports on accuracy of translated documents.
LATINO OUTREACH COORDINATOR
LIVESAFE RESOURCES
06.2023 - 09.2023
- Increased education and awareness of Domestic Violence and Sexual Assault through outreach programs and delivering evidenced-informed strategies.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Managed volunteer programs focused on providing community services to underserved populations.
- Utilized grant writing skills to secure additional program funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
IMMIGRATION AND PASSPORT FORMS SPECIALIST
Self-employed
01.2017 - 09.2023
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Performed routine data entry or document management.
BILINGUAL STORE MANAGER
RYD POWERSPORTS
05.2021 - 05.2023
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised guests at front counter, answering questions regarding products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TRACTOR SUPPLY CO
01.2020 - 05.2021
- Documented customer service policies, scripts and procedures in Spanish.
- Provided language translation services for customer service inquiries.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Maintained and managed customer files and databases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Sought ways to improve processes and services provided.
- Assisted customers with returns, refunds and resolving transaction issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Trained new personnel regarding company operations, policies and services.
CUSTOMER SERVICE REP.
JCP
10.2013 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
BILINGUAL SALES MANAGER
SUPPLY DIRECT INC.
12.2014 - 08.2015
- Facilitated business by implementing practical networking techniques that targeted Spanish speaking new customers.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Facilitated business by implementing practical networking techniques.
SENIOR LEGAL COUNSELOR
SENATE OF MEXICO
09.2006 - 12.2012
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Researched statutes, decisions, legal articles, and codes.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to Senator Jose I. Trejo Reyes
- Created weekly, monthly and quarterly expense reports.
- Developed compliance best practices for company.
- Monitored state and federal regulations to keep company up to date with changing laws.
- Offered in-house training to company personnel on relevant aspects of law.
PROSECUTOR
PROCURADURIA DE JUSTICIA DEL ESTADO DE NAYARIT
09.1998 - 08.2006
- Analyzed legal documents and identified pertinent issues for clients.
- Drafted motions, petitions and waivers.
- Drafted demurrers and replied to oppositions.
- Interviewed witnesses and gathered public record research relevant to each case.
- Researched, wrote and filed motions, writs and briefs for each case.
- Developed strategies for court proceedings and negotiations.
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
- Presented key evidence and exhibits during civil trials.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
Education
No Degree - IMMIGRATION AND PASSPORTS FORMS SPECIALIST
A2Z IMMIGRATION LEARNING INSTITUTE
Miami, FL09.2022
No Degree - EB2 AND EB3 VISAS
A2Z IMMIGRATION INSTITUTE
Miami, FL07.2022
No Degree - LEGAL TRANSLATOR COURSE
UNIVERSITY OF GEORGIA
ATLANTA, GA2010
Master of Arts - CONSTITUTIONAL LAW AND HUMAN RIGHTS
UNIVERSIDAD PANAMERICANA
MEXICO, CITY01.2009
BACHELOR - LAW
UNIVERSIDAD AUTONOMA DE NAYART
NAYARIT, MEXICO07.1999
Skills
- Microsoft Outlook
- Government Policy
- Passport Reviews
- Data Entry
- Photo Imaging
- Sorting and Labeling
- Mailing
- Excel
- Billing and Invoicing
- Administrative Duties
- Google Docs
- Managing Cash Register
- Bilingual in Spanish and English
Timeline
Bilingual Passport Support Associate
CGI Federal/US Department Of State, Passports A.
09.2023 - Current
LATINO OUTREACH COORDINATOR
LIVESAFE RESOURCES
06.2023 - 09.2023
BILINGUAL STORE MANAGER
RYD POWERSPORTS
05.2021 - 05.2023
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
TRACTOR SUPPLY CO
01.2020 - 05.2021
IMMIGRATION AND PASSPORT FORMS SPECIALIST
Self-employed
01.2017 - 09.2023
BILINGUAL SALES MANAGER
SUPPLY DIRECT INC.
12.2014 - 08.2015
CUSTOMER SERVICE REP.
JCP
10.2013 - 07.2016
SPANISH TRANSLATOR AND INTERPRETER
Self-employed
10.2010 - Current
SENIOR LEGAL COUNSELOR
SENATE OF MEXICO
09.2006 - 12.2012
PROSECUTOR
PROCURADURIA DE JUSTICIA DEL ESTADO DE NAYARIT
09.1998 - 08.2006
No Degree - IMMIGRATION AND PASSPORTS FORMS SPECIALIST
A2Z IMMIGRATION LEARNING INSTITUTE
No Degree - EB2 AND EB3 VISAS
A2Z IMMIGRATION INSTITUTE
No Degree - LEGAL TRANSLATOR COURSE
UNIVERSITY OF GEORGIA
Master of Arts - CONSTITUTIONAL LAW AND HUMAN RIGHTS
UNIVERSIDAD PANAMERICANA
BACHELOR - LAW
UNIVERSIDAD AUTONOMA DE NAYART
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