William Faulk
Rahway,NJ
Summary
Resourceful Account Manager with 10+ years of excellent client oversight, issue resolution and a focus on relationship-building, while maintaining a high-level of productivity in fast-paced environments; Maximizing repeat business opportunities and problem-solving skills to bring about necessary improvements and help retain and expand client base.
Overview
13
13
years of professional experience
Work History
Procurement Specialist
Prisco
06.2023 - Current
- Improved supplier relationships by negotiating favorable contract terms and consistently meeting deadlines.
- Enhanced purchasing efficiency through the development and implementation of strategic sourcing plans.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Managed and maintained purchase orders and invoices.
- Supported senior buyers in developing long-term partnerships with key suppliers for improved collaboration.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
Program Support Specialist 1
IQVIA
03.2022 - 06.2023
- Providing initial support for customer requests via telephone, email, fax, or other available means of contact to Support Center
- Documents information specific to resolution and escalates unresolved issues expeditiously to appropriate department
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Recognizes operational challenges and suggest recommendations to management, as necessary
- Processed payments and refunds, issued receipts and updated accounts.
Account Manager
Bioactive Resources LLC
01.2022 - 03.2022
- Acknowledge and assists all clients and/or sales representatives in courteous and friendly manner via email, fax, or other available means of contact
- Manage and process orders accurately into database, as well as move tasks along until shipment is complete
- Increase customer satisfaction and retention by providing customers with accurate, consistent, timely and meaningful information.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed 10+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Account Coordinator
Johnson & Johnson
12.2019 - 09.2021
- Performed client-facing activities including order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries, including sales order management activities as well as supporting customer relationships within assigned business specialty area
- Liaised with internal teams to facilitate proper pre and post-sales service.
- Mastered in-depth knowledge of each operating companies' policies and procedure, as well as close inter-connectivity with varies areas, regions and sales teams
- Analyzed invoices to detect discrepancies, duplicate payments and over payments.
- Updated internal databases and JD Edwards with account information to maintain concise, clear records.
- Worked with sales force to provide revenue management in form of billing of audited sets as well as handling disputes.
Business Operations Specialist
Comcast Spotlight
12.2017 - 12.2018
- Navigated Salesforce to claim client tickets regarding billing and service issues, needs, and resolutions
- Served as liaison with sales team and other departments regarding client needs and resolutions as well as Ad hoc procedure improvements
- Monitored and tracked project execution of tasks.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Reviewed and researched advertiser accounts receivable ledgers to provide reconciliations and solutions to inquiries
- Collected, organized and provided data to maintain program status and customer commitments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
Retention Specialist
Cablevision/Altice USA
09.2011 - 12.2015
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Received 200+ sales calls weekly from existing and new customers for business growth.
Education
Associate of Arts - Liberal Arts
Middlesex County College
Edison, NJ2016
Skills
- Technical Skills : CRM, Google Suite, Asana, Salesforce, JD Edwards, AS400; Microsoft Office (Word, Excel, Skype, Outlook, Teams, PowerPoint)
- Soft Skills : Teamwork, Communication, Time Management, Self Starter
- Operation Management
- Account Management
- Adaptability and Flexibility
- Documentation Management
Timeline
Procurement Specialist
Prisco
06.2023 - Current
Program Support Specialist 1
IQVIA
03.2022 - 06.2023
Account Manager
Bioactive Resources LLC
01.2022 - 03.2022
Account Coordinator
Johnson & Johnson
12.2019 - 09.2021
Business Operations Specialist
Comcast Spotlight
12.2017 - 12.2018
Retention Specialist
Cablevision/Altice USA
09.2011 - 12.2015
Associate of Arts - Liberal Arts
Middlesex County College
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