William Felipe Miranda Alvarado
Downey,CA
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and proficient navigation. Successfully enhanced operational efficiency through strategic analysis and effective schedule coordination. Recognized for maintaining high vehicle standards and fostering positive rider experiences, while implementing safety protocols to ensure compliance and minimize incidents.
Overview
26
26
years of professional experience
Work History
Uber Driver
Uber
01.2020 - Current
- Navigated city routes efficiently, ensuring timely passenger arrivals and enhancing customer satisfaction.
- Maintained high vehicle cleanliness standards, contributing to positive rider experiences and feedback.
- Utilized GPS technology to optimize travel routes, reducing wait times for passengers significantly.
- Communicated effectively with passengers, addressing inquiries and providing exceptional service throughout rides.
- Monitored ride requests in real time, adapting quickly to changing demand and maximizing earnings potential.
- Implemented safety protocols consistently, ensuring compliance with transportation regulations and minimizing incidents.
- Analyzed performance data to identify trends, driving strategic decisions that enhanced operational efficiency and profitability.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Manager in Charge
Expert Embroidery
01.2000 - 12.2019
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented training programs for staff, improving overall performance and productivity.
- Analyzed departmental processes to identify areas for improvement and drive strategic initiatives.
- Oversaw budgeting and resource allocation, ensuring optimal use of company assets.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Education
High School Diploma -
Art And Design School
Guatemala, Central AmericaSkills
- Effective schedule coordination
- Proficient navigation skills
- Customer service
- Vehicle maintenance
Timeline
Uber Driver
Uber
01.2020 - Current
Manager in Charge
Expert Embroidery
01.2000 - 12.2019
High School Diploma -
Art And Design School