Summary
Overview
Work History
Education
Skills
Timeline
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William Felipe Miranda Alvarado

Downey,CA

Summary

Dynamic professional with a proven track record at Uber, excelling in customer service and proficient navigation. Successfully enhanced operational efficiency through strategic analysis and effective schedule coordination. Recognized for maintaining high vehicle standards and fostering positive rider experiences, while implementing safety protocols to ensure compliance and minimize incidents.

Overview

26
26
years of professional experience

Work History

Uber Driver

Uber
01.2020 - Current
  • Navigated city routes efficiently, ensuring timely passenger arrivals and enhancing customer satisfaction.
  • Maintained high vehicle cleanliness standards, contributing to positive rider experiences and feedback.
  • Utilized GPS technology to optimize travel routes, reducing wait times for passengers significantly.
  • Communicated effectively with passengers, addressing inquiries and providing exceptional service throughout rides.
  • Monitored ride requests in real time, adapting quickly to changing demand and maximizing earnings potential.
  • Implemented safety protocols consistently, ensuring compliance with transportation regulations and minimizing incidents.
  • Analyzed performance data to identify trends, driving strategic decisions that enhanced operational efficiency and profitability.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Manager in Charge

Expert Embroidery
01.2000 - 12.2019
  • Led cross-functional teams to enhance operational efficiency and streamline workflows.
  • Developed and implemented training programs for staff, improving overall performance and productivity.
  • Analyzed departmental processes to identify areas for improvement and drive strategic initiatives.
  • Oversaw budgeting and resource allocation, ensuring optimal use of company assets.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.

Education

High School Diploma -

Art And Design School
Guatemala, Central America

Skills

  • Effective schedule coordination
  • Proficient navigation skills
  • Customer service
  • Vehicle maintenance

Timeline

Uber Driver

Uber
01.2020 - Current

Manager in Charge

Expert Embroidery
01.2000 - 12.2019

High School Diploma -

Art And Design School
William Felipe Miranda Alvarado