WILLIAM G HENDRICKS
PLANO,TX
Summary
Experienced professional seeking a full-time position that offers professional challenges and the opportunity to utilize strong interpersonal skills, effective time management, and problem-solving expertise. Committed to delivering exceptional results and exceeding expectations, driven by a passion for continuous learning and growth. Demonstrated success in managing complex tasks and collaborating with diverse teams. Confident in ability to contribute to the success of any organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ADAS Service Tech
BobTomes Ford Collision
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated workshops for professional development of junior staff members.
Remote Diagnosis L3 Lead Technician
LKQ Corporation - Keystone Automotive
12.2020 - 04.2022
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Managed team of 9 employees, overseeing hiring, training, and professional growth of employees
Service Technician
Crest Infiniti
11.2018 - 12.2020
- Diagnosed and troubleshoot problems, fixing and restoring machines to peak performance Gained knowledge of standard equipment, including manufacturer repair guidelines Explained findings to customers and outlined repair or service options Repaired and performed troubleshooting for all mechanical equipment Assisted team members with troubleshooting and diagnostics Surpassed corporate goals by reaching 95% customer satisfaction rating in 6 months Corrected issues with mechanical, electrical and hydraulic systems, enhancing performance and reducing recurrence of maintenance issues Followed work orders, technical drawings and procedures in delivering scheduled maintenance and service with minimal downtime.
Production Specialist Senior
Raytheon/Volt Management Corporation
04.2018 - 10.2019
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures, and duty assignments, considering budgetary limitations and time constraints Fabricated large and small parts per drawing and assembled parts as required Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products Kept work areas clean and safe.
Automotive Sales Consultant / Service Advisor
Bob Tomes Ford
08.2017 - 04.2018
- Reviewed files, records and other documents to obtain information and respond to requests Matched purchase orders with invoices and recorded the necessary information Investigated and resolved customer inquiries and complaints in an empathetic manner Met all customer call guidelines including service levels, handle time and productivity Strong leader of customer support staff Trained staff on operating procedures and company services Effective liaison between customers and internal departments Managed work flow to exceed quality service goals Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Acura Master Technician
Goodson Acura of Dallas
01.2016 - 08.2017
- Perform accurate diagnostics of any vehicle, most frequently Acura and Honda, presented for maintenance and repair issues Display various skills including bumper to bumper servicing from simple oil changes to transmission and engine repairs Hold extensive knowledge in both import and domestic vehicles Provide excellent attention to detail ,delivering prompt service resulting in high customer satisfaction Inspected and tested components, assemblies and power tools Observed all safety policies and procedures Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
Education
Automotive/Diesel
ASSOCIATE OF SCIENCE
Bachelor of Arts - Cybersecurity
Collin College
Plano, TX08-2026
MACS HVAC certification in R12 and R134a Systems ASE Brakes certification - undefined
Universal Technical Institute
Houston, TexasSkills
- Experienced in maintaining mechanical and electrical equipment
- Mechanical engineering expertise
- Design renderings
- Flexible schedule
- Organized
- Motivated self-starter
- Working / building military projects from print
- MSDS knowledge
- General building maintenance
- Certified Mechanic
- Fabrication
- Certified Soldering Specialist
- Clean driving record
- Licensed Refrigeration Technician
- Policies
- Quality
- Safety
- Soldering
- Technician
- Client, Troubleshoot
- Customer satisfaction, Troubleshooting
- Customer support
- Driving
- Drawing
- Hand tools
- HVAC
Certification
Certified Mechanic Fabrication Certified Soldering Specialist HVAC and refrigeration systems Clean driving record Licensed Refrigeration Technician
Timeline
ADAS Service Tech
BobTomes Ford Collision
05.2022 - Current
Remote Diagnosis L3 Lead Technician
LKQ Corporation - Keystone Automotive
12.2020 - 04.2022
Service Technician
Crest Infiniti
11.2018 - 12.2020
Production Specialist Senior
Raytheon/Volt Management Corporation
04.2018 - 10.2019
Automotive Sales Consultant / Service Advisor
Bob Tomes Ford
08.2017 - 04.2018
Acura Master Technician
Goodson Acura of Dallas
01.2016 - 08.2017
MACS HVAC certification in R12 and R134a Systems ASE Brakes certification - undefined
Universal Technical Institute
Automotive/Diesel
ASSOCIATE OF SCIENCE
Bachelor of Arts - Cybersecurity
Collin College
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