William Garver
Glen Burnie,MD
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Franchise Owner/Operator
The UPS Store #1881
Pasadena, MD
05.2007 - 07.2025
- Developed and implemented strategic business plans to drive growth and increase profitability
- Managed a team of 6 employees, providing leadership, guidance, and support
- Oversaw budgeting and financial management, ensuring the company's financial health
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Analyzed market trends and competitor activities to identify opportunities for business expansion
- Developed partnerships with other businesses to enhance product offerings or reach new markets
- Maintained high levels of customer satisfaction through exceptional service delivery
- Conducted regular performance evaluations for employees, providing feedback for improvement as needed
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Elevated customer service standards through staff training programs and ongoing monitoring/feedback systems
Server/Food Runner/Busser
Texas Roadhouse
Pasadena, MD
08.2012 - 03.2016
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 5 tables
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
- Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
- Assisted servers in delivering food and beverages to customers, maintaining a smooth flow of service
- Efficiently cleared and reset over100+ tables per shift, ensuring a clean and organized dining area
- Followed health and safety guidelines when handling food items, ensuring compliance with sanitation regulations
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Maintained a clean and organized work area, adhering to health and safety regulations
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
- Worked collaboratively with fellow food runners and servers to create a positive dining experience for guests
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
Purchasing Agent
GreatBatch-Hittman, Inc
Columbia, MD
03.2002 - 10.2006
- Collaborated with cross-functional teams including production, quality control, and finance to determine material requirements and resolve any supply chain issues
- Created purchase orders based on inventory levels, demand forecasts, and production schedules to maintain optimal stock levels
- Monitored supplier performance metrics such as on-time delivery rates, product quality, and customer satisfaction to ensure compliance with contractual agreements
- Maintained accurate records of purchases made including pricing information, delivery dates, quantities received, and any discrepancies or issues encountered during the procurement process
- Coordinated with accounts payable department to reconcile invoices against purchase orders ensuring accuracy in billing processes
- Negotiated contracts with suppliers ensuring favorable terms that aligned with company objectives while minimizing risk exposure
- Implemented a supplier performance management system to track and evaluate supplier performance on an ongoing basis
- Identified opportunities for product standardization leading to simplified inventory management processes and reduced costs
- Managed inventory control for a high-volume purchasing department, ensuring accurate stock levels and minimizing excess or obsolete inventory
- Developed and maintained strong relationships with vendors, ensuring timely delivery of goods while adhering to quality standards
- Led the implementation of a barcode scanning system for improved inventory accuracy across multiple warehouse locations
- Developed standardized procedures for receiving incoming shipments efficiently while verifying quantity/quality against purchase orders
- Collaborated with the finance department to establish and maintain accurate cost records for inventory valuation purposes
- Conducted regular supplier performance reviews, addressing any issues or concerns and identifying areas for improvement
- Managed the disposition of excess or obsolete inventory through strategies such as liquidation, donation, or recycling to minimize financial losses
- Closely monitored supplier performance metrics such as delivery reliability, quality defects rates, responsiveness to inquiries/requests for quotes (RFQs), etc
- Managed the procurement process for critical components/materials, ensuring continuity of production operations while minimizing inventory carrying costs
- Demonstrated proficiency in using procurement software/systems (e.g., Oracle E-Business Suite) for requisitioning, purchase order creation/approval, etc
- Participated in cross-functional teams tasked with implementing lean manufacturing principles; contributed expertise on optimizing material flow/inventory management
Warehouse Supervisor
Homestead Gardens
Davidsonville, MD
05.1999 - 01.2002
- Oversaw daily operations of a busy warehouse, managing a team of XX employees
- Trained new hires on proper equipment operation and safety procedures
- Collaborated with cross-functional teams to ensure timely delivery of products to customers
- Maintained accurate records of inventory levels, ensuring optimal stock levels at all times
- Liaised with suppliers to coordinate deliveries and resolve any issues or delays
- Conducted regular audits to identify areas for improvement and implement corrective actions
- Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently
- Maintained a clean and organized work environment in compliance with health and safety regulations
- Mentored team members on best practices in warehouse operations, fostering professional growth and development
Education
High School Diploma -
BCVTHS / Westampton Campus
Mt Holly, NJ 06.1989 - 05.1993
Skills
Operations management
Social media control
Marketing tactics
Strategic planning
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Timeline
Server/Food Runner/Busser
Texas Roadhouse
08.2012 - 03.2016
Franchise Owner/Operator
The UPS Store #1881
05.2007 - 07.2025
Purchasing Agent
GreatBatch-Hittman, Inc
03.2002 - 10.2006
Warehouse Supervisor
Homestead Gardens
05.1999 - 01.2002
High School Diploma -
BCVTHS / Westampton Campus
06.1989 - 05.1993
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