WILLIAM GATTAS BORSTEN
Summary
To obtain a full-time position in a company that will provide me the opportunity to enhance my technical and leadership acumen in a challenging environment while contributing to the success of the company, especially when working with customers/clients. (Over 10 years of experience)
Self-motivated, challenge-driven, goal oriented, and excellent time management skills. Strong analytical and problem solving skills. Ability to multi-task and manage several projects at a time. Great with people. Really enjoy connecting with the customer and building that intrapersonal relationship while discussing business. Always trying to learn new things from people with different points of view. Reliable, Dependable, and Punctual Proficient with Microsoft Office suite (Excel, Word, PowerPoint, Access, Outlook, Publisher). Windows 10, Windows 11, Mac IOS, Chromebox OS.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Banker
InTouch Credit Union
05.2024 - Current
- Account Management: Help members (customers) open and manage various types of accounts, such as checking, savings (Both Personal and Commercial), and retirement accounts.
- Loan Guidance: Provide information and guidance on loan options, including personal loans, mortgages, and auto loans.
- Financial Education: Responsible for conducting one-on-one sessions to educate members on financial literacy topics.
- Customer Service: Address member inquiries and concerns, ensuring a high level of customer satisfaction.
- Product Promotion: Promote credit union products and services to members, highlighting benefits and features. (Sales with moral and ethical principles/practices at the forefront of every interaction.
- Compliance: Ensure all activities comply with relevant laws, regulations, and credit union policies.
- Reporting: Prepare and maintain financial reports and documentation as required.
CUSTOMER ADVOCATE II
Carvana, LLC.
01.2020 - 04.2024
- Responsible for serving customers and fulfilling orders with kindness and empathy
- Helping conduct the day to day activities by request of the customers and Carvana
- Helping our delivery and pickup hubs (respectively) of Carvana reach and exceed our milestones and goals
- Great at helping train new employees of the company with any questions regarding policy and procedures as they continued to change and develop
LEAD TELLER/PERSONAL BANKER
Texans Credit Union.
07.2015 - 01.2020
- Responsible for serving members of the credit union with consistency and empathy
- Helping conduct the day to day activities by request of the members and the credit union
- Helping our branch of the credit union reach and exceed our sales goals
- Great at helping the members of the credit union with any questions regarding policy and procedures with a wide variety of financial questions
SALES ASSOCIATE
J-CREW.
01.2013 - 01.2015
- Responsible for serving customers and selling merchandise
- Love working with people, and showing them what my company can do for them
- Provide courteous service to customers in a timely manner to generate sales and drive conversion by engaging customers with superior service and attention
- Produced average daily sales volume of $3000.00
- Great at answering any question regarding the policies and procedure of our company
SALES ASSOCIATE
WALMART.
01.2010 - 01.2013
CUSTOMER SERVICE
SkyWi Inc.
01.2009 - 01.2010
- Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns
- Technical Support involving specific use of high speed internet modems (Satellite operated high speed internet)
- Specially trained to operate machinery and provide detailed knowledge to any customer while working
SEASONAL HELP
Garden Ridge.
01.2008 - 01.2009
- Worked with other team members in preparing holiday merchandise for thanksgiving, Christmas and New Year's
- Learned how retailers are expected to serve their clients and the standards of acting with expediency
- Learned how to prioritize and handle multiple projects in an effective and timely manner
Education
ASSOCIATES DEGREE -
COLLIN COUNTY COMMUNITY COLLEGE
Skills
- Self-motivated
- Challenge-driven
- Goal oriented
- Excellent time management skills
- Strong analytical skills
- Problem solving skills
- Ability to multi-task
- Project management
- Interpersonal skills
- Customer relationship building
- Willingness to learn
- Reliable
- Dependable
- Punctual
- Proficient with Microsoft Office suite
- Windows 10
- Windows 11
- Mac IOS
- Chromebox OS
- Customer Service/Satisfaction
- Branch operations
- Relationship building
Certification
Licensed Notary Public (State of Texas)
Timeline
Personal Banker
InTouch Credit Union
05.2024 - Current
CUSTOMER ADVOCATE II
Carvana, LLC.
01.2020 - 04.2024
LEAD TELLER/PERSONAL BANKER
Texans Credit Union.
07.2015 - 01.2020
SALES ASSOCIATE
J-CREW.
01.2013 - 01.2015
SALES ASSOCIATE
WALMART.
01.2010 - 01.2013
CUSTOMER SERVICE
SkyWi Inc.
01.2009 - 01.2010
SEASONAL HELP
Garden Ridge.
01.2008 - 01.2009
ASSOCIATES DEGREE -
COLLIN COUNTY COMMUNITY COLLEGE
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