William Grant McLaurin
Austin
Summary
Goal-oriented and highly analytical professional with rich experience in data/business analysis and requirements gathering. Repeated success in conducting research, collecting/analyzing data, and sharing insights with management for informed decision-making. Excel at collaborating with cross-functional teams with the commitment of driving best solutions and delivering quality service to stakeholders. Demonstrated ability to improve processes following end-user needs and support business initiatives. Possess excellent interpersonal communication, analytical, technical problem-solving, and collaboration skills. Ability to manage multiple projects, meet deadlines, work under pressure, and embrace teamwork. Talent for quickly learning new information, procedures, and technologies. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
9
9
years of professional experience
Work History
Business Analyst II
Superior Health Plan
11.2022 - Current
- Managed project timelines and deliverables, coordinating with stakeholders to ensure successful project execution and adherence to strategic objectives.
- Leveraged various analytics applications to query and extract healthcare data, providing actionable insights and detailed reports to enhance strategic decision-making and drive operational improvements.
- Developed and maintained performance metrics and operational reports to track project progress and measure the impact of new business initiatives.
- Consistently partnered with Utilization Management and Case Management teams to develop and maintain recurring and state-specific reports, ensuring ongoing accuracy in data analysis and adherence to regulatory standards.
Loss Mitigation Supervisor
New American Funding
05.2021 - 11.2022
- Led a team of 10, including underwriters, QA analysts, and default reporting analysts.
- Advised on home retention and loan liquidation solutions, ensuring adherence to federal/state laws, investor requirements, and CFPB guidelines.
- Developed an exception reporting tools to prevent coding errors for investors/insurers.
- Reduced delinquent unpaid balance by nine figures monthly for 6 months.
- Created strategies for application processing, underwriting, and portfolio compliance.
- Managed and resolved highly escalated accounts.
Foreclosure Analyst
New American Funding
02.2021 - 04.2021
- Audited foreclosure timelines across states and managed loans from referral to sale.
- Addressed complex issues like payment disputes, escrow changes, ARM adjustments, and inaccurate assignments.
- Provided critical information to bank customers, counsel, and ensured compliance with FHA, VA, USDA, PMI, FNMA/FHLMC guidelines.
- Maintained accurate records, managed foreclosure documents with attorney firms, and resolved borrower disputes.
- Assisted with funds processing and met investor requirements to minimize fines, improving investor metrics.
Bankruptcy Business Analyst
New American Funding
04.2018 - 01.2021
- Managed high-risk account portfolios, communicating with bankruptcy courts and counsel to streamline processes.
- Developed and maintained relationships with internal legal partners and third-party vendors.
- Resolved issues including payment disputes, escrow discrepancies, misapplied payments, ARM changes, and assignment inaccuracies.
- Ensured compliance with bankruptcy regulations and National Servicing Standards, escalating issues to senior management.
- Conducted operational audits to identify and correct inaccuracies, ensuring compliance with state and federal guidelines.
Mortgage Servicing Specialist
Regions Bank
04.2015 - 12.2017
- Managed complex accounts for modifications, mediation, litigation, foreclosure, and bankruptcy.
- Conducted pre-funding reviews to verify correspondent loan details, ensuring compliance with collateral and closing conditions.
- Protected the company from abusive practices and completed loan funding by delivering RESPA and TILA notifications, and updating servicing systems.
Education
Business Administration -
University of South Alabama
Mobile, ALAssociate in Applied Science (Business Administration) -
Jones County Junior College
Ellisville, MSBachelor of Science in Business Administration - Entrepreneurship
The University of Southern Mississippi
Hattiesburg, MS01.2016
Skills
- Business Requirement Analysis
- Continuous Process Improvement
- Relationship Building
- Project Management
- Data Gathering & Analysis
- Regulatory Compliance
Membershipsaffiliations
- Member, University of South Alabama Football Team (2014)
- Member, Jones County Junior College Football Team (2012-13)
- Assistant Coach, Hattiesburg Football Club, September 2009 - May 2010 (Community Service)
Timeline
Business Analyst II
Superior Health Plan
11.2022 - Current
Loss Mitigation Supervisor
New American Funding
05.2021 - 11.2022
Foreclosure Analyst
New American Funding
02.2021 - 04.2021
Bankruptcy Business Analyst
New American Funding
04.2018 - 01.2021
Mortgage Servicing Specialist
Regions Bank
04.2015 - 12.2017
Business Administration -
University of South Alabama
Associate in Applied Science (Business Administration) -
Jones County Junior College
Bachelor of Science in Business Administration - Entrepreneurship
The University of Southern Mississippi
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