WILLIAM H TILLMAN III
Fort Washington,MD
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Experienced USPS Associate Sales Representative, brings 11 + years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Forklift Loader Operator
Lazy Boy
Upper Marlboro, MD
10.2022 - Current
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
Case Management Specialist
Greater Love Home Health Care
Philadelphia, PA
05.2022 - 09.2022
- Provided safety planning, crisis intervention, and case management to clients. Implementing this strategic increase files management efficiency by 40%.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Retail Customer Sales Associate
United States Postal Service
Largo, MD
02.2010 - 04.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Reconciled orders and payments to coordinate logistics for over 2k+ accounts.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Delivered superior customer service to retain existing customers and attract future customers.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
- Obtained referrals with existing clients to generate new business, boosting overall sales 5%.
- Determined customer needs and interests to recommend product or services to customers.
Data Entry Processor
DHF
Waldorf, MD
01.2009 - 09.2009
- Verify signatures and required information on 75 t0 100 tax forms daily
- Maintain over 2000 files of tax forms filed and customers' signatures
- Weigh envelopes containing statements to determine correct postage and affix postage, using stamps or metering equipment
- Monitor equipment to ensure proper operation
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns
- Calculate form preparation fees according to return complexity and processing time required
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
Education
Associate of Science - Electrician
TESST College of Technology
Beltsville, MD 09.2015 - 02.2017
No Degree - Sports Medicine
College of Southern Maryland
La Plata, MD 09.2007 - 06.2008
High School Diploma -
Henry E. Lackey High School
La Plata, MD 09.2003 - 06.2007
Skills
- Active Listening
- Reading Comprehension
- Time Management
- Administration and Management
- Judgment and Decision Making
- Calm and Professional Under Pressure
- Needs Assessment
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Customer Account Management
- Customer Data Confidentiality
- Data Entry and Maintenance
- Customer Service Excellence
- Customer Retention Strategies
- Upbeat and Positive Personality
- Answering Customer Questions
- File and records management
- Pre-Employment Screening
- Multitasking Abilities
Timeline
Forklift Loader Operator
Lazy Boy
10.2022 - Current
Case Management Specialist
Greater Love Home Health Care
05.2022 - 09.2022
Associate of Science - Electrician
TESST College of Technology
09.2015 - 02.2017
Retail Customer Sales Associate
United States Postal Service
02.2010 - 04.2022
Data Entry Processor
DHF
01.2009 - 09.2009
No Degree - Sports Medicine
College of Southern Maryland
09.2007 - 06.2008
High School Diploma -
Henry E. Lackey High School
09.2003 - 06.2007
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