William Ika
Trainer
West Valley City,UT
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Fulfillment Supervisor
Deseret Biologicals
01.2023 - Current
- Supervise a team of fulfillment associates, assigning tasks, and monitoring performance.
- Train new employees on warehouse procedures, safety protocols, and fulfillment processes.
- Address employee concerns, and resolve conflicts.
- Fulfill orders daily.
- Track Sales and Supplies.
- Manage inventory levels, identifying stock shortages, and re-stocking.
- Oversee the packing process, ensuring proper packaging materials, and labeling.
- Monitor shipping deadlines, and ensure timely delivery of orders
Small Business Owner
Quality Kava Exports
01.2020 - 01.2023
- Import and Export international goods
- Customs request and paperwork
- Customer Service and quality
- Inventory management
- Packaging and fullfilment
- Loading and unloading shippments
Teller
IBEW Federal Credit Union
01.2021 - 01.2022
- Teller banking transactions
- Title request and loan maintenance
- Visa reporting and postings
- BSA and NCUA reviews
Head Trainer
Yessio LLC
01.2015 - 01.2021
- Facilitate all new hire trainings
- Process all new hire paperwork
- Create training modules
- Create refresher trainings for seasoned agents
- Supervise team of 20 agents
- Coach/Train Key performance indicators
- Take supervisor/escalated calls
Warehouse Manager
American Specialty Glass
01.2009 - 01.2015
- Pull freight and shipping room orders
- Warehouse inventory and quality control
- Receive and deliver product to trucks
- Manage warehouse team
Education
HIGH SCHOOL DIPLOMA -
Skills
- Efficient in Dynamic Settings
- Proficient in Personal Computing
- Experienced in Microsoft Word Document Creation
- Advanced Excel Skills
- Logical Reasoning Skills
- Effective Client Support Skills
- Facilitation Expertise
- Netsuite Expertise
- Knowledge of UPS WorldShip Software
- Exceptional Organizational Ability
- Detail-Oriented Mindset
- Proficient Public Speaking
- Effective Written Communication
- Accurate Typing Skills: 45 Words Per Minute
- Skilled in Forklift Safety Practices
- Safe Forklift Handling
- Expertise in Man Lift Use
- Excavation Equipment Proficiency
- Warehouse operations
- Shipping and receiving
Professionalreferences
- Gustave Johansson, 385-268-9263
- Bobby Carter, 801-641-3559
- Frank Holt, 801-509-516
Languages
English
Professional
Tonga
Professional
Spanish
Elementary
Timeline
Fulfillment Supervisor - Deseret Biologicals
01.2023 - Current
Teller - IBEW Federal Credit Union
01.2021 - 01.2022
Small Business Owner - Quality Kava Exports
01.2020 - 01.2023
Head Trainer - Yessio LLC
01.2015 - 01.2021
Warehouse Manager - American Specialty Glass
01.2009 - 01.2015
Granger High School - HIGH SCHOOL DIPLOMA,
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