William J James JR
1736 7th Ave Egg Harbor City,NJ
Summary
Hands-on focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills.
Overview
13
13
years of professional experience
Work History
Director of Operations and Infrastructure
Xtiva Financial Systems Inc.
Rockville Centre, NY
04.2019 - Current
- Lead a team to move from an on premises infrastructure and application, (lift and ship), to the AWS Cloud
- Reduced our monthly AWS spend by $30,000 by consolidating redundant systems and taking advantage of AWS savings plans. (reserved instances)
- Recognized employees for demonstrating excellent service resulting in increased morale
- Set goals and expectations for direct reports using performance review process, holding staff accountable
- Communicated clear and consistent messages regarding departmental goals to produce desired results
- Coordinated with other IT teams to resolve cross-functional issues quickly.
- Collaborated with vendors to evaluate new products or technologies that could improve the organization's technology infrastructure.
- Participated in disaster recovery planning activities to ensure business continuity in case of an emergency situation.
- Created detailed reports summarizing system performance metrics for senior management review.
- Conducted periodic audits of various systems to ensure they are properly configured according to corporate guidelines.
- Implemented best practices for securing data both on premise as well as in cloud environments like AWS or Azure.
System Administrator
Xtiva Financial Systems Inc.
Rockville Centre, NY
03.2011 - 04.2019
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Performed regular backups of critical data and documents.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Resolved complex technical problems within established service level agreements.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Evaluated vendors' products against industry standards to make purchasing decisions.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Managed virtual machines using VMware vSphere or Microsoft Hyper-V.
- Installed and configured server operating systems such as Linux and Windows Server.
Education
Associate of Science in Electronic Engineering Technology -
RETS Electronic Schools
Skills
- Operations Oversight
- Administrative Management
- Goal Setting
- Recruitment and Hiring
- Cost Reduction
- Employee Motivation
- Decision Making
- Team Leadership
- Assignment Delegation
- Staff Development
- Performance Testing
- AWS Cloud Infrastructure
- Equipment Management
- System Updates
- Device Configuration
- Hardware Expertise
- Technical Support
- Windows Server
- Hardware and Software Installation
- Virtualization with VMWare Esx
- Server Improvements
- System Upgrades
Timeline
Director of Operations and Infrastructure
Xtiva Financial Systems Inc.
04.2019 - Current
System Administrator
Xtiva Financial Systems Inc.
03.2011 - 04.2019
Associate of Science in Electronic Engineering Technology -
RETS Electronic Schools
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