Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

William Ralph

Canoga Park,CA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Asset Protection Specialist

The Home Depot Inc
Panorama City, CA
04.2024 - 09.2024
  • Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
  • Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
  • Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
  • Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
  • Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
  • Reviewed company policies regarding safety, loss prevention and asset protection processes.
  • Trained new employees on asset protection procedures and protocols in accordance with corporate standards.
  • Utilized effective communication skills to interact professionally with customers, colleagues and law enforcement personnel.
  • Enforced store regulations relating to shoplifting prevention measures such as bag checks at exit points.
  • Assisted in conducting periodic inventory counts in order to detect discrepancies between actual stock levels and recorded figures.
  • Constructed detailed case and investigative reports for local authorities.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Participated in court proceedings with evidence to support allegations.

Loss Prevention Specialist

Amazon Fresh
North Hollywood, CA
04.2023 - 02.2024
  • Monitored surveillance cameras to detect suspicious activity.
  • Conducted investigations into thefts and other security breaches.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.
  • Maintained records of incidents, including employee violations and customer complaints.
  • Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
  • Provided training on loss prevention techniques to staff members at multiple locations.
  • Investigated shoplifting cases and provided evidence in court proceedings as needed.
  • Performed regular audits of store operations to ensure compliance with safety regulations.
  • Interviewed witnesses and suspects in connection with security-related incidents.
  • Coordinated with local law enforcement agencies when necessary regarding criminal activities.
  • Responded quickly to emergency situations, such as robberies or assaults, providing support until police arrived.
  • Organized monthly meetings with store managers to discuss current security trends and practices.
  • Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
  • Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.

Retail Store Lead

Amazon Fresh
Northridge, CA
11.2020 - 04.2023
  • Greeted customers and answered questions about products, services, and policies.
  • Assisted in training new employees on store operations and customer service techniques.
  • Developed and implemented departmental policies and procedures.
  • Monitored employee performance and provided feedback to ensure job expectations were met.
  • Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Provided training and guidance to new employees on policies and procedures.
  • Resolved customer complaints in a timely manner by identifying root causes of issues.
  • Prepared monthly reports summarizing departmental accomplishments, challenges faced and upcoming projects.
  • Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
  • Put together special displays and coached employees on latest promotions.

Education

High School Diploma -

Neil Hellman
Albany, NY
06-2000

Skills

  • Customer Relations
  • Multitasking strength
  • Verbal and written communication
  • Team Development
  • Team Training
  • Strategic Planning
  • Incident Reporting
  • CCTV Monitoring
  • Bookkeeping knowledge
  • Surveillance systems
  • Action plan development
  • Staffing and scheduling
  • Compliance Management

References

References available upon request.

Timeline

Asset Protection Specialist

The Home Depot Inc
04.2024 - 09.2024

Loss Prevention Specialist

Amazon Fresh
04.2023 - 02.2024

Retail Store Lead

Amazon Fresh
11.2020 - 04.2023

High School Diploma -

Neil Hellman

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