WILLIAM J. REID
Thomasville,GA
Summary
A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. My goal as an employee is to provide the best possible quality of service and professionalism that directly reflects the views and standards of your business!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Cook/Manager
Sonny's Barbeque Thomasville Food Systems dba Sonnys Barbeque
06.2008
- I started out as a server and worked my way in to the kitchen to become a Cook
- After spending two years in the kitchen I was approached about becoming a Team Leader which I accepted
- I was then promoted to a full time salaried manager and continued that avenue until I was given an opportunity to advance my career and broaden my skills as a General Manager/ Partner of a local business.
Crew Chief
Servpro Industries, LLC
08.2023 - Current
- ..I was hired on as a Production Technician and quickly moved to the Crew Chief position in which I became certified by IICRC in Water Damage Restoration and Applied Structural Drying
- The daily duties included but not limited to: Overseeing new Water/Fire/Mold jobs, training new employees, maintaining and repairing equipment, completing company issued training sessions, maintaining contact with customers and Insurance Adjusters/Companies; identifying and laser measuring flooring, subflooring, walls, ceilings, trim, baseboard, and structural materials such as framing and insulation
- Being in confined spaces like crawlspaces and attics, dry ice media blasting for mold and fire damage, demolition and clean-up, as well as properly drying out the home/business for safe reconstruction.
- Provided exceptional customer service, resulting in increased repeat business and positive feedback.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.
- Played an integral role in the successful completion of numerous projects, meeting or exceeding all objectives within designated timeframes.
Key Holder
Jonah's fish & grits
09.2021 - 07.2023
- Jonah's Key Holder position is an important leadership role within the kitchen and other Back of House operations.
- I was able to open and close the store, making sure that all tasks have been completed for the shift and ready for the next one.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively
Crew Chief
Servpro Industries, LLC
01.2019 - 09.2021
- I was hired on as a Production Technician and quickly moved to the Crew Chief position in which I became certified by the IICRC in Water Damage Restoration and Applied Structural Drying
- My daily duties included but not limited to: Overseeing new Water/Fire/Mold jobs, training new employees, maintaining and repairing equipment, completing company issued training sessions, maintaining contact with customers and Insurance Adjusters/Companies; identifying and laser measuring flooring, subflooring, walls, ceilings, trim, baseboard, and structural materials such as framing and insulation
- Being in confined spaces like crawlspaces and attics, dry ice media blasting for mold and fire damage, demolition and clean-up, as well as properly drying out the home/business for safe reconstruction.
Logistics Manager
Survive-A-Storm Shelters
03.2018 - 01.2019
- My duties include scheduling all inbound/outbound shipments, provide leadership to our warehouse team and strive to keep transportation costs low, prioritize tasks to meet expected shipping dates and maintaining an accurate inventory, managing field teams installing residential and commercial storm shelters, ensuring adherence to contract specifications and established policies and procedures, report to top management, ensuring project/department milestones/goals are met and adhering to approved budgets.
Production Technician
Evoqua Water Technologies
04.2017 - 03.2018
- Cleaning and organizing all parts cut from the CNC machine to have them ready for pickup to be taken to the next job area
- I was also trained on how to run a table drill, press brake, chop/punch, and other machines
- I helped out any other co-workers in my department (and throughout the whole plant) who needed assistance on completing certain jobs that I was qualified to handle as well as being certified to operate over-head cranes, jib cranes, etc
- On a daily basis moving steel parts weighing literal tons.
General Manager/partner Moonspin Pizza
Moonspin
05.2015 - 04.2017
- AS OF MARCH 15TH THE BUSINESS WILL BE SOLD) My responsibilities included but not limited to ordering groceries while maintaining a suitable food cost; scheduling Front and Back of the House while also keeping payroll suitable to maintain a profit, handling any issues that involved customer dissatisfaction, filling in when employees called out sick, and overseeing the day-to-day operations.
Education
No Degree - Computer And Information Systems Security
Troy University
Troy, AL05.2012
High School Diploma -
Thomas County Central High School
Thomasville, GA05.2008
Skills
- CUSTOMER SERVICE
- LTL
- Logistics
- Blueprint Reading
- Restoration
- Restoration Industry Experience
- Fire Restoration
- Water Damage Restoration
- Equipment Repair
- Mold Remediation
- Electrical Experience
- Precision measuring instruments
- Consultative Sales
- Call Management
- Report Generation
- Appointment Scheduling
- Scheduling
- Vendor Sourcing
- Customer Relationship Management
- Business Administration
- Operations Oversight
- Quality Management
- Expense Control
- P&L Management
- Schedule Management
- Workflow Planning
- Loss Prevention
- Staff Supervision
- Staff Training
- Exceptional Interpersonal Communication
- Labor Cost Controls
- Employee Development
Certification
- IICRC Certification
- Water Certification
- Hazardous Waste Operations & Emergency Response Training
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Crew Chief
Servpro Industries, LLC
08.2023 - Current
Key Holder
Jonah's fish & grits
09.2021 - 07.2023
Crew Chief
Servpro Industries, LLC
01.2019 - 09.2021
Logistics Manager
Survive-A-Storm Shelters
03.2018 - 01.2019
Production Technician
Evoqua Water Technologies
04.2017 - 03.2018
General Manager/partner Moonspin Pizza
Moonspin
05.2015 - 04.2017
Server/Cook/Manager
Sonny's Barbeque Thomasville Food Systems dba Sonnys Barbeque
06.2008
No Degree - Computer And Information Systems Security
Troy University
High School Diploma -
Thomas County Central High School
- IICRC Certification
- Water Certification
- Hazardous Waste Operations & Emergency Response Training
- Food Handler Certification
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