Summary
Overview
Work History
Education
Skills
Timeline
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William J. Segar

Summary

Proven company loyalty, strong organization skills, and ability to work efficiently without supervision, while being just as effective with team members. Creating professional yet personal business relationships with customers and clients is my number one goal.

Overview

11
11
years of professional experience

Work History

IT Analyst

Wal-Mart Logistics
01.2019 - 11.2023
  • Monitor reserved accounts with outstanding balances on a daily, weekly, and monthly basis
  • Identifying the reason or reasons for nonpayment, to determine the next step of action
  • Processing of payments via ACH, Credit and or Debit card on every outbound call
  • Review and dispute inaccuracies on invoices for services rendered
  • Communicate with pharmacies,vision center and front end in all regions.
  • Prepare and present reports, for meetings and presentations on a weekly basis
  • Training of new hires, and mentoring of current employees to ensure quality of calling and collecting procedures
  • Documentation of customer service complaints, and working diligently to resolve them to keep business to business relationship.

Procurement Representative & Claims Processor

Co Part Salvage Yard & USAA Insurance
12.2017 - 01.2019
  • Manage every aspect of the supply chain and notify senior management team on possible obstacles to ideal efficiency
  • Evaluate and enhance operations within title department to communicate worldwide
  • Answering of inbound calls to place and assist with orders online
  • Follow up with customer in regards to order updates and disputing any issue that customers may have
  • Outbound calls to shipping carriers to track and follow up with lost and stolen shipments
  • Keep a list of records and documentation for inbound and outbound communications and shipments.

Dispatch & Member Agent

AMERICAN AUTOMOBILE ASSOCIATION, AAA
01.2013 - 01.2017
  • Contacting members in a timely manner with the status of a previously placed roadside request
  • Cross training of new hire agents to ensure quality calls
  • Assure that all calls are dispatched out in a timely manner
  • Seeking a solution to any issue that has never occurred to create a professional and respectable result
  • Throughput of high-volume inbound calls
  • Dispatch and monitor roadside mechanics nationwide to proper location provided by customer
  • Communicate with major insurance companies to verify and dispute coverage issues
  • Maintain administrative duties to improve flow of employees duties
  • Recruitment and Selection of employment candidates, followed by training
  • Maintain exceptional service by enforcing quality and customer standards
  • Document financial transactions by entering account information
  • Summary of current financial status and activity by collecting information from incoming and outgoing invoices
  • Marketing by preparing and recommending consumer need solutions.

Education

Bachelor of Arts - Sociology

University of Kentucky
Lexington, KY
2023

Associate of Arts -

Bluegrass Community And Technical College
Lexington, KY
2013

Henry Clay High School Graduate
Lexington, KY
2009

Skills

  • Adaptive team player and Self-Motivated
  • Planning and Coordination
  • Organization and Time Management
  • Strong customer service skills
  • Data Analysis
  • Technical Support and Assistance

Timeline

IT Analyst

Wal-Mart Logistics
01.2019 - 11.2023

Procurement Representative & Claims Processor

Co Part Salvage Yard & USAA Insurance
12.2017 - 01.2019

Dispatch & Member Agent

AMERICAN AUTOMOBILE ASSOCIATION, AAA
01.2013 - 01.2017

Bachelor of Arts - Sociology

University of Kentucky

Associate of Arts -

Bluegrass Community And Technical College

Henry Clay High School Graduate

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William J. Segar