William "Jacob" Edwards
Virginia Beach,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Ability to train new and fellow employees. Dedicated to keeping aircraft electrical systems operating at peak performance. Proficient in testing, troubleshooting and diagnosing issues to determine best solutions. Exceptional work ethic with strong communication and planning abilities. Reliable aircraft repair technician specializing in electrical systems, spanning navigation and communication. Adept at repairing, maintenance and replacing all components. Exceptional eye for detail with organized approach and strong multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Avionics Technician
US Navy
02.2022 - 05.2024
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Safeguarded sensitive avionic components from damage during maintenance activities through careful handling practices.
- Performed thorough visual and physical inspections of all electrical parts.
Customer Service Associate
Home Depot
02.2021 - 01.2022
- Helped customers locate desired items and transfer oversized items to vehicles.
- Fielded customer questions regarding available merchandise, sales, etc.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Answered customer questions and provided detailed product information.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Commercial Electrician Apprentice
Dagan Electric
07.2020 - 12.2021
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Helped complete system installations, digging trenches and breaking up concrete.
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
Customer Service Associate
Home Depot
02.2020 - 07.2020
- Helped customers locate desired items and transfer oversized items to vehicles.
- Fielded customer questions regarding available merchandise, sales, etc.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Answered customer questions and provided detailed product information.
Food Service Worker
Taco Bell
10.2018 - 02.2020
- Cooked all menu items according to specified instructions.
- Practiced proper safety and sanitation standards.
- Prepared and expedited food orders to support waitstaff and other team members.
- Maintained clean, sanitized and well-organized food preparation zones.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Performed shift change tasks as needed to keep store efficient and neat.
Education
No Degree - Avionics Maintenance Technology
CNATTU, Lemoore
Lemoore, CA12.2022
No Degree - Avionics Maintenance Technology
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL08.2022
High School Diploma -
Ocean Lakes High School
Virginia Beach, VA06.2020
Skills
- Electrical Work
- Excellent listening skills
- Maintenance Documentation
- Safety Procedures
- Preventive Maintenance
- Hardware Installation
- Training and mentoring
- Electrical wiring repair
- Documentation requirements
- Service standard compliance
- Customer-oriented
- Cleaning
- Problem Resolution
- Team Collaboration
- Customer Support
- Customer Service
- Customer Complaint Resolution
- Product Knowledge
- Complex Problem-Solving
- Sales closing
- Project Management
- Sales Transactions
- Data Management
- Sales and Upselling
- Quick Learner
- Positive Attitude
- Multitasking
- Strong Work Ethic
- Attention to Detail
- Productivity and Efficiency
- Heavy Lifting Capacity
- Low-voltage Systems
- Lighting Control Systems
- Electrical Installations
- Electrical Troubleshooting
- Power Distribution
- Conduit Bending
- Complaint Handling
- Customer Relationship Management (CRM)
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Inbound Call Management
- Product Sales
- Strategic sales knowledge
- Staff education and training
- Service Upselling
- Sales expertise
Certification
- F/A-18 E/F wire bundle/connector/fiber optic cable repair organizational maintenance course. US Navy - 9 November 2022
- F/A-18 E/F Conventional Release Systems Testing. US Navy - 1 December 2022
- Laser Safety Fundamental Course 19 August 2022
- F/A-18 E/F Avionics Systems Organizational Maintenance 22 August 2022
Timeline
Avionics Technician
US Navy
02.2022 - 05.2024
Customer Service Associate
Home Depot
02.2021 - 01.2022
Commercial Electrician Apprentice
Dagan Electric
07.2020 - 12.2021
Customer Service Associate
Home Depot
02.2020 - 07.2020
Food Service Worker
Taco Bell
10.2018 - 02.2020
No Degree - Avionics Maintenance Technology
CNATTU, Lemoore
No Degree - Avionics Maintenance Technology
Center For Naval Aviation Technical Training (CNATT)
High School Diploma -
Ocean Lakes High School
- F/A-18 E/F wire bundle/connector/fiber optic cable repair organizational maintenance course. US Navy - 9 November 2022
- F/A-18 E/F Conventional Release Systems Testing. US Navy - 1 December 2022
- Laser Safety Fundamental Course 19 August 2022
- F/A-18 E/F Avionics Systems Organizational Maintenance 22 August 2022
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