William (Joe) Valerio
Post Falls,ID
Summary
Dynamic, safety and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
25
25
years of professional experience
Work History
Director of Operations
Clean Harbors
Spokane, Washington
11.1999 - 07.2024
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Identified areas where process improvements could be made resulting in increased productivity.
- Ensured compliance with applicable laws, regulations, industry standards.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Planned delivery routing, team workflows, and promotional initiatives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Directed the operations and logistics of a multi-million dollar business.
Education
High School Diploma -
Wallace High School
Wallace, ID06-1986
Skills
- Strategic planning and execution
- Leadership training
- Cost control
- Operational efficiency
- Strategic planning
- Staff development
- Operations management
- Organizational skills
- Teamwork and collaboration
- P&L management
- Reliability
Timeline
Director of Operations
Clean Harbors
11.1999 - 07.2024
High School Diploma -
Wallace High School
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