William (Joey) Fortner
Courtland,USA
Summary
Enthusiastic and driven individual with a strong passion for contributing to team success through hard work, attention to detail, and exceptional organizational skills. Possessing a clear understanding of sales principles and the value of perseverance, eager to learn, grow, and excel in a new career opportunity. Adaptable student with a solid foundation in account development, brand management, and client relations, aiming to leverage abilities to effectively fill the vacancy on your team. Recognized by peers for strong teamwork skills, reliable in helping team achieve goals. Experienced in fast-paced retail environment, highly motivated worker with proven track record of surpassing sales targets and ensuring customer satisfaction. Skilled in delivering excellent customer service, upselling products, and building lasting relationships with customers.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Personal Banker
Renasant Bank
07.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Cross-sold bank products and services to meet customer needs and provide options.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Spearheaded community outreach programs, increasing brand awareness and client base.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
BACK UP HEAD TELLER
Renasant Bank
09.2021 - Current
- Responded to banking inquiries and requests from customers
- Followed procedures for removing accounts for dormancy
- Followed department policies and completed required paperwork for each transaction
- Drafted currency and transaction reports at close of each business day
- Achieved referral and cross-selling quotas to support corporate revenue goals
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Greeted customers with professionalism and friendly and courteous demeanor
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Supported customer confidentiality and security with stringent discretion
- Processed ATM deposits and reconciled against reports
- Adhered to security and regulatory requirements surrounding financial transactions
- Assisted management in bank opening and closing procedures
- Guided customers in selecting appropriate financial products for individual needs
- Educated customers on benefits and risks of specific loans and lines of credit
- Supported exceptional customer service with prompt acknowledgment and accurate account services
- Prepared and verified cashier's checks
- Identified transaction mistakes when debits and credits did not balance
- Carried out special services for customers, such as ordering bank cards and checks
- Monitored bank vaults to verify correct cash balances
- Received and counted daily inventories of cash, drafts and travelers' checks
- Monitored bank vaults to ensure cash balances were correct
- Resolved problems and discrepancies concerning customers' accounts
- Created connections and developed rapport with customers to provide personalized service
- Promoted bank products and services to consistently meet cross-selling goals
SALESMAN
Metro Ford
02.2021 - 09.2021
- Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Worked with management teams to develop annual sales plans, goals and targets
- Negotiated contracts and prices with clients to exceed sales goals
- Remained current on relevant product and industry information to provide up-to-date catalogs and services
- Advised clients regarding accounts, pricing schedules and financing options
- Generated leads and maintained lists of prospective customers
- Communicated product features, advantages and benefits to customers
- Scheduled sales presentations to promote company programs and educate clients on offerings
- Collaborated with other departments to develop successful sales campaigns
- Developed and maintained strong customer relationships and networks within designated sales territory
- Adapted to and remained flexible in changing, fast-paced work environment
- Leveraged industry trends to capitalize on opportunities
- Delivered solutions across channels with full understanding of sales and transactional systems
- Maintained relationships with other employees to foster smooth car-buying process for customers
- Attained sales goals while complying with company policies and procedures
- Incorporated knowledge across car makes and models to sell features and benefits of various vehicles
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions
- Assisted customers in selecting vehicles that fitted budget requirements and transportation needs
- Guided customers through complex solutions on phone, in showroom and virtually
- Greeted customers and ascertained what each customer wanted and needed
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrated use and operation of merchandise
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Described merchandise and explained use, operation and care of merchandise to customers
- Estimated and quoted trade-in allowances
REAL ESTATE SALESPERSON
Maselle And Associates Century21
08.2018 - 12.2020
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in the North Central Mississippi area
- Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity
- Used multiple listing service to list and track properties in local area, complete in-process sales and update client information
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Staged and prepared homes and properties for clients before arrival
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients
- Educated clients on sales and buying processes and advised buyers on making decisions
- Coordinated appointments to show marketed properties
- Liaised between buyers and sellers to ensure positive experiences for both parties
- Compared, researched and appraised properties
- Informed home buyer of sales, construction and warranty processes
REAL ESTATE SALESPERSON
Walker Realty & Land Company
03.2017 - 08.2018
- Introduced prospective tenants to types of units available and performed tours of premises
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Coordinated appointments to show marketed properties
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
SECURITY GUARD
Cobra Security
09.2014 - 05.2016
- I worked as an armed guard supervisor for our Drug Enforcement Agency contract at the University of Mississippi marijuana fields, for our U.S
- Marshall contract guarding inmates, and also for our Mississippi Department of Transportation Contract guarding
- I also did unarmed security supervisor over game day operations and over a parking lot for the university of Mississippi
- During the gameday operations, for the University of Mississippi Football games, I was in charge of sixty to eighty security guards depending on how big the game was
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Assessed ongoing risk factors and suggested improvements to senior management
- Recorded incident reports with detailed accounts of occurrences
- Trained20 new security officers in two year period
- Supervised grounds, employee entrances and exits and security officers on duty
- Kept team compliant with security protocols and appearance standards
- Demonstrated commitment to public safety by patrolling events and well-populated establishments
SECURITY GUARD
Cobra Security Inc
02.2011 - 05.2013
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations
- Completed full building and grounds patrols every30 minutes to spot and investigate concerns
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Completed reports by recording observations and occurrences and interviewing witnesses following incidents
- Maintained composure and professionalism while screening visitors during high volume periods
- Worked both independently and collaboratively to resolve urgent issues
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
- Prepared regular written logs and incident report at close of each shift for distribution to manager
- Remained flexible in rapidly changing environments and adapted to developing situations
- Responded quickly to emergency situations, typically within1 minute of alarm sounding to assess and deflect issues
- Supported criminal investigations by collaborating fully with local law enforcement representatives
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Responded quickly to incidents and assessed active situations for security concerns
SERVICE AND INSTALL TECHNICIAN
Metrocast Cable
03.2010 - 12.2010
- Streamlined cable repair processes for customers to minimize day-to-day downtime and increase overall productivity
- Installed new cable boxes and cable modems equipment and explained operation and routine maintenance protocols to customers
- Efficiently troubleshot and repaired telecommunication equipment to cut company costs and maximize productivity
- Evaluated systems according to predetermined checklist and noted issues
- Serviced telecommunication equipment to ensure expedient repair and minimal downtime
- Adhered to safety protocols and policies to reduce workplace hazards
- Assisted team members with cable equipment troubleshooting and diagnostics
- Gained knowledge of standard equipment, including manufacturer repair guidelines
- Explained diagnostic findings to customers and outlined repair or service options
- Inspected equipment to diagnose operational issues
SECURITY GUARD
Cobra Security Inc
09.2008 - 01.2010
- Worked security for the Presidential Debate in2008, at the University of Mississippi
- Passed a Secret Service background check for the2008 Presidential Debate
- Worked the VIP tent on the day of the Presidential Debate between Obama and McCain,2008
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations
- Completed full building and grounds patrols every30 minutes to spot and investigate concerns
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Triaged problems quickly, providing precise and clear information while working under minimum supervision
- Prepared regular written logs and incident report at close of each shift for distribution to manager
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Remained flexible in rapidly changing environments and adapted to developing situations
- Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
- Checked and verified photo identification prior to granting facility access
- Secured personal and company goods against robbery, vandalism and illegal entry
- Contacted law enforcement in case of unauthorized persons, documents and materials
LANDSCAPE MAINTENANCE
Lindsey Management
04.2007 - 07.2007
- Maintained tools and equipment to foster safe and consistent operation
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed
- Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness
- Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds
- Removed overgrowth, hazards and debris from common pathways to improve usability
- Enhanced visibility and improved shapes of trees and bushes with proper pruning
Education
ONLINE REAL ESTATE CLASSES IN GENERAL STUDIES -
Northwest Mississippi Community College
Oxford, MS04.2017
No Degree - WILDLIFE, WILDLIFE BIOLOGY
Mississippi State University, Some College
Starkville, MS05.2008
High School Diploma -
Lafayette County High School
Oxford, MS05-2007
Real Estate Sales Person Certification - Real Estate
Pro Educate
Online02-2014
Skills
- Interpersonal skills
- Negotiation skills
- Product presentation
- Sales tracking
- Revenue generation
- Marketing understanding
- Lead prospecting
- Customer relations
- Account Management
- Sales pitching
- Public Speaking
- Merchandising expertise
- Product promotions
- Staff Training
- Market research
- Network development
- Medical Terminology
- Problem-solving skills
- Communication skills
- Contract preparation
- Professional demeanor
- Client service
- Excellent people skills
- Market monitoring
- Financing requirements
- Appraisal procedures
- Works well independently
- Client-oriented
- Excellent teamwork
- Comparative market analysis
- Customer Interaction
- Cold-calling
- Loss prevention
- Exceptional customer service
- Upselling
- Adapt to diverse groups
- Multi-tasking strength
- Real estate law
- Home tours
- Promotion and advertising
- Mississippi Association of Realtors
- Accomplished in commission sales
- Buyer contracts
- Strong organizational skills
- Product Sales
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Cash handling
- Attention to detail
- Sales expertise
- Relationship building and management
- Banking policies and procedures
- Issues resolution
- Financial advising
- Account maintenance
- Financial services
- Opportunity identification
- Account management
- Relationship management
- Professional appearance
- Rapport building
- Cross-selling and upselling
- Sales strategy
- Sales growth
- Financial advisement
- Safe deposit box oversight
- Verbal and written communication
- Financial product sales
- Analytical thinking
- Time management
- Active listening
- Conflict resolution
- Interpersonal communication
- Decision-making
- Account updating
- Negotiation expertise
- Multitasking Abilities
- Critical thinking
- Marketing campaigns
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Team building
- Sales experience
- Self motivation
- Product knowledge
- Professionalism
Timeline
Personal Banker
Renasant Bank
07.2024 - Current
BACK UP HEAD TELLER
Renasant Bank
09.2021 - Current
SALESMAN
Metro Ford
02.2021 - 09.2021
REAL ESTATE SALESPERSON
Maselle And Associates Century21
08.2018 - 12.2020
REAL ESTATE SALESPERSON
Walker Realty & Land Company
03.2017 - 08.2018
SECURITY GUARD
Cobra Security
09.2014 - 05.2016
SECURITY GUARD
Cobra Security Inc
02.2011 - 05.2013
SERVICE AND INSTALL TECHNICIAN
Metrocast Cable
03.2010 - 12.2010
SECURITY GUARD
Cobra Security Inc
09.2008 - 01.2010
LANDSCAPE MAINTENANCE
Lindsey Management
04.2007 - 07.2007
ONLINE REAL ESTATE CLASSES IN GENERAL STUDIES -
Northwest Mississippi Community College
No Degree - WILDLIFE, WILDLIFE BIOLOGY
Mississippi State University, Some College
High School Diploma -
Lafayette County High School
Real Estate Sales Person Certification - Real Estate
Pro Educate
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