William Joseph Burns
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Manger who works, develops and instructs companies processes.
Overview
3
3
years of professional experience
Work History
Finance Manager
Dick Hannah Ram
05.2023 - Current
- Evaluated projected sales and verified to approve, reject and recommend auto loans maximizing per copy $5,000.00 and targeted penetration goals of 85% or higher.
- Monitored auto loans and gross revenue, compiling reports for company leadership to inform decision-making.
- Implemented risk management strategies to protect company assets and minimize losses.
- Established internal audit procedures to validate and improve accuracy of financial loans.
- Negotiated favorable terms with CDK, Vin Solutions, Dealertrack, V Auto, Dealer Navigator, Vision Menu, and Cox Auto Motive: resulting in significant gross earnings for the company.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Developed finance sales trainings to maximize gross sales through the finance department and sales department.
- Championed best practices in financial management through ongoing training programs for staff members through Washington State Auto Dealers Association.
- Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
- Mentored and trained sales staff, fostering daily professional duties and strong team dynamics.
- Quarter One 2024 Finance Manager with the highest per copy and penetration in the Hannah Motor Company.
- Maximized the Ram Finance Department to increase sales to exceed 270k in backend 2024.
-
Sales Associate
Dick Hannah Honda
10.2020 - 04.2023
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- 2 Year Platinum Sales Member for the Dick Hannah Honda.
- Current Sales Record for most gross in Dick Hannah Honda history.
- Sales Person of the Month 2 Quarters in 2021,2022.
- Top Performer for Dick Hannah Motor Company in 2020 - 2023.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction interaction.
- Managed customer interaction accordance with store policy reaching CSI to 98% annually.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built relationships with customers to encourage repeat business.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates ending with my sales career CSI at 98%
High School Offensive & Defensive Coordinator
Seton Catholic College Prep School
03.2024 - Current
- Maximized player potential by focusing on individual strengths while addressing weaknesses through targeted training exercises.
- Mentored assistant coaches to develop their coaching abilities and contribute effectively to the team''s success.
- Optimized game preparation by conducting thorough film analysis of opponents to identify strengths, weaknesses, and tendencies.
- Researched latest industry trends and developments to keep abreast of best practices.
- Collaborated with other coordinators to create comprehensive practice plans that incorporated both offensive and defensive strategies.
- Enhanced team performance by implementing strategic defensive schemes and game plans.
- Promoted good sportsmanship, teamwork, and respect among players both on and off the field.
Education
Bachelor of Arts - Athletic Administration
University of Missouri - Columbia
Columbia, MO05.2003
Associate of Arts - Liberal Arts And General Studies
San Bernardino Valley College
San Bernardino, CA12.1999
High School Diploma -
Clackamas High School
Clackamas, OR06.1996
Skills
- Customer Service
- Leadership Development
- Budget Control
- Team Leadership
- Training and Development
- Professional and Courteous
Accomplishments
Top Finance Director Quarter 1 Dick Hannah Ram
Top Sales Performer Dick Hannah Honda 3 years Continuous
Timeline
High School Offensive & Defensive Coordinator
Seton Catholic College Prep School
03.2024 - Current
Finance Manager
Dick Hannah Ram
05.2023 - Current
Sales Associate
Dick Hannah Honda
10.2020 - 04.2023
Bachelor of Arts - Athletic Administration
University of Missouri - Columbia
Associate of Arts - Liberal Arts And General Studies
San Bernardino Valley College
High School Diploma -
Clackamas High School
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