Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Keith Tinaglia

Atlanta,GA

Summary

Dynamic Head Bartender with a proven track record at Mojave Hospitality, excelling in mixology and outstanding customer service. Developed a comprehensive training manual and a liquor costing master sheet, enhancing operational efficiency. Cultivated strong guest relationships while driving revenue through innovative promotions and specialty cocktails. Highly reliable and adept at anticipating guest needs.

Overview

6
6
years of professional experience

Work History

Head Bartender

Mojave Hospitality
02.2022 - Current
  • Managed all bar inventory needs, placed all liquor vendor orders and cultivated strong relationships with alcohol representatives.
  • Kept track of waste/spillage week by week, ensuring all alcohol pours were accounted for.
  • Constructed a full training manual for all new bar staff.
  • Constructed a fully complete liquor costing master sheet, which calculated and documented the cost percentage of every cocktail, pour of spirit, wine glass/bottle, and beer we offered. Updated with each seasonal menu change appropriately.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Ensured health code standards were always up to par, scheduling regular deep cleanings.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Motivated staff to perform at peak efficiency and quality.

Bartender/Server

Mojave Hospitality
09.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Made a very high volume of many different cocktails in a timely manner on busy nights with a fast pace work environment.
  • Maintained high standards of customer service by staying up to date on bar and menu options, providing effective food recommendations for guests, ensuring maximum attentiveness and meeting every need they may have.
  • Upsold at every opportunity, including daily specials and beverage promotions to exceed daily sales goals.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Kept bar presentable and well-stocked to meet customer needs.

Host/Server

Latitude 105
05.2019 - 11.2019
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Decatur High School
Decatur, GA
05.2018

Skills

  • Mixology
  • Attentive service
  • Safe alcohol service
  • Garnish preparation
  • Measurement accuracy
  • Menu development
  • Taking inventory
  • Sales promotion
  • Daily specials memorization
  • Outstanding customer service
  • Outgoing personality
  • Highly reliable
  • Up selling
  • Handling difficult customers
  • Hospitality and accommodation
  • Anticipating guest needs
  • Cultivating Guest Relationship

Timeline

Head Bartender

Mojave Hospitality
02.2022 - Current

Bartender/Server

Mojave Hospitality
09.2020 - Current

Host/Server

Latitude 105
05.2019 - 11.2019

High School Diploma -

Decatur High School

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