William BOYD

OWNER /AGENT

MIKE BOYD INSURANCE AGENCY

02.1978 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Trained and motivated employees to perform daily business functions.
Interacted well with customers to build connections and nurture relationships.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assisted in recruiting, hiring and training of team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Expanded business into new markets, cond
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Learned and adapted quickly to new technology and software applications.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Developed new business and managed new and existing clients.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Streamlined internal processes for improved efficiency and productivity within the agency.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proved successful working within tight deadlines and a fast-paced environment.

Summary

Overview

Work History

OWNER /AGENT

Education

High School Diploma -

Skills

Accomplishments

Certification

LIFE ROUND TABLE

Timeline

OWNER /AGENT

High School Diploma -

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