William N. Dahn Jr
Yulee,FL
Summary
- With over 24 years of military experience and specialization within the Department of Defense for: Technical Safety, Occupational Safety, Health and Quality Assurance, Quality Control, Logistics Management, Risk Management, Hazardous Material, Project Management, Training and Leadership, he seamlessly transitioned into the civilian sector, bring along all his unique qualities.
- Highly versatile and quickly masters new roles and responsibilities. Impeccable reputation for integrity, respect, and work ethic. Continuously pursues opportunities to learn and take on challenges for further professional development and growth.
- Will travel occasionally.
- Active Secret Clearance (Expires Jan 2030)
Overview
13
13
years of professional experience
Work History
IT Help Desk Technician
Astadia Inc
03.2023 - Current
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Managed high levels of call flow and responded to technical support needs for multiple clients.
- Created OHSA OIS user accounts and assigned permissions for the U.S Department of Labor as a private contractor.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Night Operations Supervisor
Lowe's Distribution Center
08.2022 - 09.2022
- Enhanced team productivity by streamlining night operations processes and procedures.
- Improved overall efficiency with thorough communication between departments during shift handovers.
- Managed inventory levels to minimize stock shortages and maintain optimal stock levels throughout the night.
- Impacted Lowe's mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end and front end of the store, facilitating the store's ability to provide a superior customer shopping experience and maximize sales and profitability.
- Opened and closed the store and served as manager-on-duty (MOD). Responsible for overnight receiving, night stocking shelves and next-day Lowe's delivery orders preparations and handling.
Master Training Specialist | ATG Assessor
United States Navy, USN
07.2019 - 08.2022
- Efficiently managed all scheduling and personnel assignments for Seamanship Warfare Area; expanded and enhanced personnel capabilities and abilities through established assessments, trainings, and certifications.
- As Primary Safety Officer, he enforced established safety procedures to improve on and off duty safety at the command. conducted semi-annual safety stand-downs as mandated by Navy Safety Center.
- Performed safety inspections of buildings, hazardous material storage and hazardous waste programs ensuring conformance to occupational health and fire protection regulations.
- Disaster Preparedness Officer, monitored Atlantic hurricane activities and implemented controls for facilities and personnel safety during two major hurricanes.
- Actively participated in formal and informal management sessions, policy review, advisory boards and committees as assigned.
- When faced with unclear inquiries from supervisors and subordinates alike, he determines the nature of inquiry and prioritizes delivering timely responses and results.
- Has the unique ability to deal with a variety of personalities from various backgrounds.
Division Chief Petty Officer
United States Navy, USN
10.2014 - 06.2019
- Enhanced communication with senior leadership in the command through regular meetings, updates, and training sessions as the Command Safety Manager's Assistant.
- Managed a department of 64 personnel; facilitated movement of 2500 square feet of U.S Marine Corps amphibious vehicles from the 26th Marine Expeditionary Unit in support of real-world exercise with ZERO mishap.
- Identified developmental and training needs 260 personnel to maintain staff knowledge of seasonal recreational hazards, command procedures and safety regulations.
- Prepared and distributed safety and occupational health program educational material and information throughout the organization.
- Evaluated all workplace, equipment, and materials; addressed all issues immediately to prevent any potential safety and work hazards.
- Conducted site visits to collect safety information and audit facilities for compliance with OSHA regulation.
- Works in a proficient and self-directed manner to accomplish a wide variety of tasks, including setting priorities and coordinating work.
- Ensured employees education requirements by completing mandatory quarterly, semi-annual and annual training were complete.
- Ensured strict adherence to daily equipment operational checks and periodic maintenance.
- Provided Oversight of contractors' works for compliance with environmental, safety and occupational health requirements.
- Assigned work based on skill level, strength, weakness, and priorities to improve workflow efficiency.
- Supervised and directed the work of subordinates by setting priorities and timelines.
Station Recruiter In-Charge
United States Navy, USN
10.2011 - 10.2014
- Improved personnel retention rates through thorough candidate screening and interview techniques, yielding ZERO attrition, thus earning his recruiting station multiple Station Of The Quarter awards.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Informed, attracted, influenced, and hired the highest quality men and women for enlisted, officer candidate, and officer status in the Active and Reserve Components of the Navy.
- Developed and implemented effective recruiting plans to achieve assigned missions.
- Networked with media, educators, civil officials, and community leaders to foster Navy awareness.
Education
No Degree - Information Technology
ACI Learning
Jacksonville, FL02.2023
Skills
- Occupational safety
- Project Management
- Issue Resolution
- IT Support Ticket System Management
- IT Remote Support
- IT Software Updates
- Customer Service
- Critical Thinking
Accomplishments
- Master Training Specialist Certification
- US Navy Safety Technician Certification
- Afloat Training Specialist Certification
- OSHA Safety Officer
- OSHA HAZWOPER Certificate
- Senior Leadership Course/Training
- Military Outstanding Voluntary Service Medal
- Navy and Marine Corps Commendation Medal (2)
Certifications:
Awards:
Languages
English
Full Professional
French
Limited Working
Italian
Limited Working
Timeline
IT Help Desk Technician
Astadia Inc
03.2023 - Current
Night Operations Supervisor
Lowe's Distribution Center
08.2022 - 09.2022
Master Training Specialist | ATG Assessor
United States Navy, USN
07.2019 - 08.2022
Division Chief Petty Officer
United States Navy, USN
10.2014 - 06.2019
Station Recruiter In-Charge
United States Navy, USN
10.2011 - 10.2014
No Degree - Information Technology
ACI Learning
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