Adept at driving business growth and enhancing operational efficiency, I leveraged strategic planning and customer relations skills at AKANA’s Entertainment LLC to foster strong client relationships and streamline processes. My background includes project management and team oversight, significantly boosting performance metrics and client satisfaction. Skilled in both verbal and written communication, I excel in building and nurturing professional relationships.
Hi, I’m
William Netane Jr
Livermore,CA
Summary
Overview
37
years of professional experience
Work History
AKANA’s Entertainment LLC
Owner Operator / Music Director
03.2022 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Worked outside in all weather conditions.
- Conducted preventative maintenance on equipment to reduce repair costs.
- Enhanced operational efficiency by monitoring and adjusting production equipment for optimal performance.
Amazon Duece
Delivery Driver
10.2023 - 02.2024
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Enhanced customer trust by providing courteous and professional service during deliveries.
WEL Companies
OTR Driver
09.2022 - 08.2023
Job overview
- Made sure that deliveries were on time for scheduled appointments.
- Charted out upcoming routes with GPS technology and maps.
- Operated with safety and skill to avoid accidents and delays.
- Delivered goods to customers both locally and long distance.
- Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
- Kept meticulous logs of correspondence with customers and freight recipients.
- Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
- Conducted thorough pre-and post-trip inspections of the vehicle, identifying potential issues before they escalated into costly repairs.
- Developed strong relationships with clients by consistently delivering goods on time and resolving any issues promptly.
- Maintained a safe driving record with timely vehicle inspections and adherence to traffic laws.
- Adhered to company policies regarding hours of service, maintaining proper logs for compliance purposes.
- Coordinated closely with fellow drivers during team-based assignments, ensuring smooth operations throughout the entire convoy.
- Utilized GPS technology to find efficient routes, minimizing delays due to traffic or construction.
- Contributed to a reduction in cargo damage claims by securely fastening loads before transport.
- Participated in ongoing training programs to stay current on industry regulations and safety standards.
- Completed accurate paperwork for each delivery, streamlining the billing process and reducing errors.
- Reduced fuel costs through effective route planning and energy-efficient driving techniques.
- Enhanced customer satisfaction by providing professional and courteous delivery services.
- Performed minor vehicle maintenance tasks such as checking tire pressure or oil levels, preventing breakdowns during long trips.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Disney World
Musician
06.2014 - 04.2021
Job overview
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, piano and drums.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Performed in Number shows.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
- Specialized in both classical and contemporary music.
- Enhanced audience experience by incorporating innovative musical arrangements and techniques.
- Secured consistent gig opportunities through effective networking with venue owners and event organizers.
- Built networks with local musicians to provide session support for gigs and events.
- Generated interest in local music scene by organizing and promoting concerts featuring up-and-coming talent.
- Collaborated with dance department in creating scores for choreography projects.
GES LOGISTIC
Forklift Operator
06.2008 - 08.2013
Job overview
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Facilitated prompt shipping, executing precise and timely order fulfillment.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Increased storage efficiency with strategic pallet stacking and goods placement.
- Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
- Promoted operational efficiency by maximizing loads on each transfer.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Netane Polynesian Productions
Music Director
11.1987 - 08.2012
Job overview
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
- Built strong relationships within the community by organizing outreach programs and educational workshops.
- Organized seasonal programming schedules that catered to varied audiences preferences while considering performers availability.
- Selected and arranged music for Number holiday performances and special events.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Developed and maintained relationships with artists, producers and other music professionals.
- Fostered a positive rehearsal environment, promoting open communication and constructive feedback among musicians.
- Oversaw auditions, recruiting talented musicians to expand the ensemble''s capabilities.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Composed and arranged original music successfully for various projects.
- Managed budgets effectively, allocating resources to support various music department needs.
- Studied scores to learn music in detail and develop interpretations.
- Evaluated musician performance regularly, offering guidance on areas requiring improvement or adjustment in technique or interpretation.
- Enhanced concert performances by selecting diverse and engaging musical pieces.
- Utilized recording technology to review rehearsals critically and make necessary adjustments before performances.
- Collaborated with musicians for seamless coordination and optimal execution of live events.
- Promoted upcoming concerts through social media campaigns, increasing audience turnout at events.
- Collaborated with producers, lyricists and engineers to create unique music compositions.
- Utilized contemporary music production techniques for studio recordings.
- Scheduled and coordinated auditions to select performers for musical presentations.
- Maintained an organized music library, streamlining access to scores for rehearsals and performances.
- Scheduled and organized recording sessions with musicians and vocalists.
- Coordinated logistics for touring engagements, ensuring smooth transportation of personnel and equipment between locations.
- Secured guest artist appearances at concerts by maintaining strong connections within the industry network.
- Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
- Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
- Rewrote original scores to adapt to different musical genres and styles.
- Positioned members within groups to obtain balance among instrumental or vocal sections.
- Wrote and arranged Type and Type music in original styles.
Freeman Logistics
Forklift Operator
10.2009 - 04.2012
Job overview
Education
Dr Phillips HSOrlando Fl
High School Diploma from General Studies
05.1988
University Overview
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Strategic planning
- Team oversight
- Staff hiring
Timeline
Delivery Driver
Amazon Duece
10.2023 - 02.2024
OTR Driver
WEL Companies
09.2022 - 08.2023
Owner Operator / Music Director
AKANA’s Entertainment LLC
03.2022 - Current
Musician
Disney World
06.2014 - 04.2021
Forklift Operator
Freeman Logistics
10.2009 - 04.2012
Forklift Operator
GES LOGISTIC
06.2008 - 08.2013
Music Director
Netane Polynesian Productions
11.1987 - 08.2012
Dr Phillips HS
High School Diploma from General Studies
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