William P Grimble
Denver,United States
Summary
. Knowledgeable and dedicated customer service professional with extensive experience. I'm a solid team player with a outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Security Officer Manager
Signal 88 Security
07.2014 - 11.2023
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Advise all the Officers about the policy and procedures and make sure they are complying
while on duty for their shifts - Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Supervised a team of 15 security officers, ensuring adherence to company policies and maintaining high morale among the staff members.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
Service Adviser
Ed Bozarth Celebration Chevrolet
08.2021 - 10.2023
- use my excellent customer service skills by working with and listening to the customer to determine what type of problem or issue the vehicle is having, I would take pictures of the vehicle to document the current body condition of the vehicle as it was brought into the shop.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Assistant Meat Manager
Kroger/King Soopers
08.2017 - 09.2021
- assure all products and sales adds are up to date, as far as pricing, assuring rotation of all product on the sales floor, the scheduling of staff for my department.
- Responded promptly to customer inquiries regarding product availability or specific requests for specialty items not stocked regularly within the store''s offerings.
- Supported the Meat Manager in achieving financial targets for sales growth, profit margin improvement, and labor cost control within the department''s operations.
- Contributed to team success by training new employees on department procedures, policies, and best practices.
- Assisted in maintaining store-wide cleanliness standards by ensuring the meat department was clean, organized, and free of debris or spills.
- Supported cost reduction efforts by identifying areas of potential loss due to spoilage or shrinkage within the meat department.
Customer Service/Sales Resolution Group
Staples
06.2014 - 01.2017
- Assist the sales reps with any issues the customers may have had with any orders they may have placed, from issuing credits, to reorders for certain items, to rebilling invoices for the customer, I would also manage each inquiry to a full resolution for the customer; making sure I'm meeting the expectation of the sales associate.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Would take ownership of any issues by researching and resolving all external and internal customer inquiries. While continuing to manage my other workload effectively in order to meet Service Levels and Productivity metrics.
Education
Criminal Justice
Community College of Denver
Denver, COSkills
- Policy Enforcement
- Threat Assessment
- Incident Investigation
- Crisis Management
- Complaint Handling
- Call center experience
- Data Entry
- Salesforce
- Sunrise
- Outlook, Excel, and Microsoft Word
- Microsoft Suite Products
- Billing issues and order inquiries
Additional Information
Communicate Often, Honestly & Directly- Be honest with your customer.
Timeline
Service Adviser
Ed Bozarth Celebration Chevrolet
08.2021 - 10.2023
Assistant Meat Manager
Kroger/King Soopers
08.2017 - 09.2021
Security Officer Manager
Signal 88 Security
07.2014 - 11.2023
Customer Service/Sales Resolution Group
Staples
06.2014 - 01.2017
Criminal Justice
Community College of Denver
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