Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Q Simmons

Chicago,IL

Summary

Proven Service Technician with a track record of enhancing customer satisfaction and optimizing equipment performance, notably with Park District of Oak Park. Expert in installation, repair, and preventive maintenance, I excel in troubleshooting and customer service, ensuring high-quality standards are met with minimal supervision. Achieved a significant increase in first-time fix rates, demonstrating strong mechanical aptitude and problem-solving skills. Organize with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication. Reliable Installer 9 years of experience roles. Lifts up to max pounds safely and effectively and follows directions to complete tasks accurately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

14
14
years of professional experience

Work History

Service Technician

Park District of Oak Park
03.2023 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
  • Customized training sessions for junior technicians, elevating overall team competency and service quality.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
  • Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.

Contractor

Real Restoration
01.2020 - 02.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Hired and oversaw subcontractors to meet project needs.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.

Tower Climber

TSC Tower Specialist
03.2017 - 01.2020
  • Performed troubleshooting and repair.
  • Improved safety standards by conducting regular equipment inspections and maintenance for tower climbing tasks.
  • Spearheaded internal initiatives aimed at raising awareness about best practices for safe tower climbing techniques among crew members.
  • Increased crew productivity by maintaining open lines of communication, fostering a positive work environment, and addressing personnel concerns promptly.
  • Minimized downtime during routine maintenance operations by implementing streamlined processes that reduced turnaround time significantly.
  • Performed [Number] installations per week.
  • Changed out batteries for [Network] sites.
  • Optimized resource allocation by effectively managing inventory levels of essential tools, equipment, and replacement parts for tower operations.
  • Collaborated with cross-functional teams to address technical issues and challenges during project execution.
  • Assisted in the troubleshooting and repair of existing tower systems, ensuring optimal functionality and performance.
  • Played an integral part in the continuous improvement of company processes and procedures by sharing insights from on-the-job experiences and attending industry conferences to stay abreast of emerging trends.
  • Demonstrated problem-solving skills while troubleshooting complex technical issues related to wireless network connectivity in challenging environments.
  • Contributed to successful installations of communication equipment, adhering to strict industry guidelines and client specifications.
  • Ensured timely completion of projects through effective task delegation and coordination among team members.
  • Played a pivotal role in the successful relocation of critical telecommunications infrastructure due to environmental factors or changing requirements.
  • Mitigated risks associated with working at heights through rigorous adherence to safety policies and procedures.
  • Exceeded customer expectations by consistently completing projects ahead of schedule without compromising quality or safety standards.
  • Fostered strong relationships with clients through clear communication, timely updates, and diligent attention to their needs throughout each project''s lifecycle.
  • Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
  • Bolted equipment into place using hand and power tools.
  • Lifted equipment into position using cranes, rigging tools and gin poles.
  • Performed tower construction at heights of [Number] feet while maintaining focus on safety.
  • Leveraged sweep testing tools and [Type] software to test operation of tower transmission components.
  • Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.

Demolition/Laborer

Johnny King Hauling
06.2010 - 06.2016
  • Demonstrated adaptability by quickly learning new techniques and equipment when required, increasing overall productivity on job sites.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Operated power equipment to move materials and promote job efficiency.
  • Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
  • Observed safety regulations on job sites to minimize accidents.
  • Increased overall efficiency by effectively utilizing various hand tools, power tools, and heavy machinery for each task.
  • Proactively identified potential hazards or issues during site inspections prior to beginning demolition work, mitigating risks before they became problematic.
  • Promoted a safety-conscious work environment by consistently adhering to OSHA regulations and company safety guidelines.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Enhanced safety measures by consistently following demolition procedures and guidelines.

Education

Some College (No Degree) - Contractor

Northern Illinois University
Dekalb, IL

Skills

  • Installation and Repair
  • Preventive Maintenance
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License
  • Punctual and Reliable
  • Mechanical abilities
  • Flexible and Adaptable
  • Problem and Issue Resolution
  • Hand tool knowledge
  • Power tool proficiency
  • Repair Techniques
  • Documentation And Reporting
  • Equipment Troubleshooting
  • Diagnostic Testing
  • Professional and Courteous
  • Heavy Lifting
  • Service Reports
  • Mechanical Aptitude
  • Quality Assurance
  • Hand tool expertise
  • System Installation
  • Equipment Inspection
  • Analytical Thinking
  • Diagnostics expertise
  • Time tracking
  • Customer Relationship Management
  • Operating Test Equipment
  • Troubleshooting skills

Timeline

Service Technician

Park District of Oak Park
03.2023 - Current

Contractor

Real Restoration
01.2020 - 02.2023

Tower Climber

TSC Tower Specialist
03.2017 - 01.2020

Demolition/Laborer

Johnny King Hauling
06.2010 - 06.2016

Some College (No Degree) - Contractor

Northern Illinois University
William Q Simmons