WILLIAM R. GATES
Goose Creek,Sc
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Proven to show initiative and recognized for the ability to develop and nurture healthy relationships with students and team members. Over eleven years of combined leadership and instructional experience with special needs/disabled children and youth. Additional experience in event planning and volunteering with major non-profit organizations.
Overview
9
9
years of professional experience
Work History
Program Director
Department of Health and Evironmental Control
Columbia, South Carolina
05.2009 - 08.2016
- Planned, directed, and implemented all camp programs and activities Developed and implemented session themes and evening programs.
- Managed master activities calendar for camp employees.
- Supervised and assisted with staff training and counseling.
- Drafted post-event evaluations, compiled results and recommended changes for future events.
- Created standard operating procedures.
- Implemented strategies to increase program effectiveness.
- Offered constructive feedback and contributed ideas at weekly staff meetings.
Lab Coordinator
Richland County School District 1
Columbia, South Carolina
08.2013 - 06.2014
- Create weekly schedules for usage of labs Operate Edgenuity Program to help students recover credits needed for graduation Maintain communication with Supervisors, Parents, Guidance Counselors, and Students.
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Richland School District One regulations and South Carolina Board of Education goals.
- Coordinated work between multiple departments.Implemented strategies to increase program effectiveness.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted in preparing reports and paperwork for parent-teacher conferences.
- Prepared instructional materials, including making copies, constructing bulletin boards and setting up work areas.
- Maintained head count and attendance sheets.Graded tests and papers and recorded grades for teaching staff.
Medical Collection Clerk
Amcol Systems
Columbia, South Carolina
10.2012 - 06.2013
- Assist with the recovery of past due medical accounts on behalf of Hospitals and Doctor's Offices.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Teacher's Assistant
Roanoke County Public School District
Roanoke, Virginia
08.2011 - 06.2012
- Maintained overall safety of students.Physically assisted students with general motor skills, hygiene, and other activities.
- Coordinated special education students and teacher assistant schedules with the master schedule.
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted in preparing reports and paperwork for parent-teacher conferences.
- Identified warning signs of emotional or developmental problems and reported to parents.
- Prepared instructional materials, including making copies, constructing bulletin boards and setting up work areas.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Reported on student progress, behavior and social skills to parents.
Teacher's Assistant
Richland County School District 1
Columbia, South Carolina
10.2007 - 05.2011
- Coordinated special education students and teacher assistant schedules with the master schedule.
- Assisted the classroom teacher in supervising snack time and indoor and outdoor play.
- Assisted in preparing reports and paperwork for parent-teacher conferences.
- Identified warning signs of emotional or developmental problems and reported to parents.
- Prepared instructional materials, including making copies, constructing bulletin boards and setting up work areas.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Reported on student progress, behavior and social skills to parents.
- Recipient of the *2011 WG Sanders Classified Employee of the Year*.
Education
Bachelor's Degree - History, Education
Roanoke College
May 2008
Skills
- Customer Service Rep (Inbound and outbound)
- Microsoft Office Excel
- excellent communication
- Microsoft Office Powerpoint
- Microsoft Outlook
- Microsoft Publisher
- MICROSOFT WORD
- Organization and Time Management
- Multi-line Phone Systems
- Customer Communications
Timeline
Lab Coordinator
Richland County School District 1
08.2013 - 06.2014
Medical Collection Clerk
Amcol Systems
10.2012 - 06.2013
Teacher's Assistant
Roanoke County Public School District
08.2011 - 06.2012
Program Director
Department of Health and Evironmental Control
05.2009 - 08.2016
Teacher's Assistant
Richland County School District 1
10.2007 - 05.2011
Bachelor's Degree - History, Education
Roanoke College
Similar Profiles
Natasha Wright SandersNatasha Wright Sanders
Nurse Administrator/Nurse Consultant at SC Department of Public Health/Department of Health and Environmental ControlNurse Administrator/Nurse Consultant at SC Department of Public Health/Department of Health and Environmental Control
Mina TrombatoreMina Trombatore
Supervisor Data Administration at York Region-Community and Health Services Department, Public Health Branch, Infectious Diseases Control DivisionSupervisor Data Administration at York Region-Community and Health Services Department, Public Health Branch, Infectious Diseases Control Division
Muneera AlabdulsalamMuneera Alabdulsalam
Head Of Training Department (CSSD) at Ministry Of Health (Infection Control Department)Head Of Training Department (CSSD) at Ministry Of Health (Infection Control Department)
Alaina PinnickAlaina Pinnick
Project Manager at GEL LaboratoriesProject Manager at GEL Laboratories
Edgardo VillanuevaEdgardo Villanueva
Medical Technologist 11 at Roper Saint Francis HealthcareMedical Technologist 11 at Roper Saint Francis Healthcare