William Lennex
Advanced Auto Parts
PITTSBURGH,PA
1
Certification
28
years of professional experience
Experienced night manager with a strong background in people management, customer service, conflict resolution, and property security. Known for training staff, handling complaints, and keeping operations organized and ready for business.
Work History
Night Manager/Sales Associate
7 Years 9 Months- Supervised nightly store operations, ensuring closing procedures, cash controls, and sales floor readiness.
- Directed stocking, merchandising, and recovery activities to maintain accurate inventory and organized aisles.
- Coordinated customer service support during peak hours, resolving issues and maintaining satisfaction standards.
- Trained and guided team members on POS processes, product location, and operational procedures.
- Streamlined nightly workflows to improve task completion, store appearance, and shift handoffs.
Custodian
7 Months- Cleaned sanctuary, classrooms, and fellowship areas to maintain welcoming worship environment.
- Sanitized restrooms, high-touch surfaces, and shared spaces to support health and safety standards.
- Monitored cleaning supplies, restocked materials, and organized storage areas for efficient daily operations.
- Set up chairs, tables, and room layouts for services, meetings, and ministry events.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Automotive Technician Foreman
9 Years 1 Month- Diagnosed drivability, electrical, and engine performance concerns using factory scan tools and service data.
- Performed routine maintenance, inspections, and preventive repairs to support dealership service standards.
- Repaired brake, suspension, steering, and exhaust systems following manufacturer specifications.
- Interpreted repair orders, technician notes, and vehicle history to prioritize accurate service work.
- Conducted quality checks on completed repairs to confirm safety, reliability, and customer satisfaction.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Conducted safety inspections to comply with legal and company standards.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
Education
Associate of Science - Automotive Mechanics And Diagnostics
Skills
Security awareness
People management
Reservations management
Complaint handling
Customer service focus
Property security
Guest assistance
Customer service
Conflict resolution
Property maintenance
Sales strategy development
Certification
ASE Certification many Years, year after year
Store Manager complimented me in my position due to my
superior customer service and wiling to go the extra mile
Timeline
Night Manager/Sales Associate
Advanced Auto Parts
08.2018 - 05.2026Read More
Custodian
The Bridge Church
05.2017 - 12.2017Read More
Automotive Technician Foreman
Krebs Dodge
06.1998 - 07.2007Read More
Rosedale Technical School
Associate of Science from Automotive Mechanics And Diagnostics
Read More
ASE Automotive Certifications
There were different repairs you needed to excel in and I excelled in many areas. Many customers asked for me by name.