William R. Smith
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Staff
Publix
03.2016 - Current
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Education
Associate of Arts - Civil Engineering
Daytona State College
Daytona Beach, FL05.2018
Skills
- Billing Adjustments and Refunds
- Technical Support
- Staff Training
- Computer Skills
- Document Control
- Complaint resolution
- Administrative and Office Support
- Customer Focus
- Employee Coaching
- Understanding Customer Needs
- Critical Thinking
Timeline
Customer Service Staff
Publix
03.2016 - Current
Associate of Arts - Civil Engineering
Daytona State College
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