Security Officer/ Assistant Manager on Duty
Double Tree By Hilton Flagstaff
Oct.2023 - Current
William Ramirez
Customer Service Agent
Millbrae,CA
Timeline
Valet Attendant/Bellman
Marriott Corporation
10.2019 - 07.2024
Ramp Service Agent
United Airlines
07.2017 - 06.2023
Reservation Sales Agent
Northwest Airlines & Delta Airlines merger
03.2008 - 02.2017
No Degree - Computer Application & Computer Functions
Business Computer Training Institute
12.1993 - Current
Work History
Security Officer/ Assistant Manager on Duty
Double Tree By Hilton Flagstaff
Burlingame, CA
Oct.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Valet Attendant/Bellman
Marriott Corporation
10.2019 - 07.2024
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
Ramp Service Agent
United Airlines
San Francisco, CA
07.2017 - 06.2023
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Coordinated ground crew activities to complete objectives on schedule.
- Connected electrical power unit and hoses to aircraft.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Reservation Sales Agent
Northwest Airlines & Delta Airlines merger
San Jose, CA
03.2008 - 02.2017
- Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Overview
16
16
years of professional experience
30
30
years of post-secondary education
1
1
Language
Education
No Degree - Computer Application & Computer Functions
Business Computer Training Institute
Tacoma, WA 12.1993 - Current
Skills
- Customer Transactions
- Quality Patient Care
- Inventory Records
- Crew Briefing
- Coordinate Operations
- Document Organization
- Customer Needs Assessments
- Credit Card Transaction Processing
- Employee Timesheet Processing
- Delegate Assignments
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Customer-focused professional with successful twenty-five years career in commercial airlines and hospitality industry.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balance401k matchFlexible work hoursHealthcare benefitsPaid sick leavePaid time offCompany CultureAccomplishments
- Achieved 1 million sold Delta Airlines airfare tickets by company goal with accuracy and efficiency.
- Completed 4 year enlistment with U.S Navy.
- Awarded Battle E Ribbon during Dessert Storm Deployment to the Persian Gulf 1986
- Completed 5 year mark investment with International Aerospace Machinist Union United Airlines.
Certification
- Heartsaver-First Aid CPR AED Training- 08/25/2023
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