WILLIAM RODNEY OSBORNE JR
YORK,SC
Summary
Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Third Shift Supervisor
Alro Steel Corporation
07.2022 - Current
- Train new employees and delegate daily tasks and responsibilities.
- Deliver superior training and leadership to team to boost performance and help team members achieve performance targets.
- Accommodate customer requests for specific packaging and loading of orders to exceed satisfaction.
- Develop and implement new processes and procedures to streamline operations.
- Manage shift operations and monitor team performance to keep business profitable and running smoothly.
- Reviewe documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversee loading and unloading of packages in warehouse.
- Enforce company policies and regulations with employees.
- Resolve conflicts between employees to maintain positive and productive work environments.
- Maintain clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Nightly shift meeting to discuss amount of trucks to be loaded as well as communicate safety notes and reinforce importance of PPE
- Conduct performance reviews and provided staff with feedback and guidance.
- Collaborate with other leaders and executives to direct workflow and support operations.
- Cultivate professional working relationships with peers and supervisors.
Material Handler/Third Shift Loader
Alro Steel
05.2019 - 07.2022
- Responsible for loading customer orders on to semi trucks in a safe, timely and accurate fashion
- Assisting other loaders in locating and planning out the layout of each truck
- Responsible for offloading nightly shuttle trucks efficiently and effectively to streamline the loading process.
- Used hand-held scanners to accurately track item movements and route customer stops.
- Operated forklifts to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Ran Aluminum plate saw and processed orders for customers, packing them safely and securely
Assistant Store Manager
BATE ENTERPRISES, TCBY
01.2012 - 05.2019
- Responsible for assisting store manager with store maintenance and cleanliness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- In charge of all facets of operations when manager was not available.
- Motivated team members and directed them on how to properly prepare all toppings and yogurt.
- Prepared machines for use.
- Ensured great customer experience and satisfaction.
- Ensured compliance with all health regulations.
Line Cook
Brixx Wood-Fired Pizza
01.2017 - 01.2018
- Responsible for cooking, organizing food for servers, helping control pace of kitchen and staff
- Check after all closers to ensure everything is clean, tidy and organized with everything put away and in its place
- Multi-tasking between pizza, oven, saute, salad, expo and dishwashing
- Reset store for morning shift
- Ensure great customer experience and satisfaction
- Ensure compliance with all health regulations.
Lifeguard
MECKLENBURG COUNTY, RAYS SPLASH PLANET
02.2012 - 09.2012
- Observed and guarded all patrons while they were in the water or on the concrete
- Enforced rules and regulations
- Participated in simple cleaning tasks such as scrubbing the deck and cleaning restrooms.
Early Morning Stocker/Customer Service
PETSMART
11.2011 - 01.2013
- Responsible for arriving in early morning to stock all products before the opening of the store
- Making sure that all aisle/shelves are clean and presentable
- Assisting customers with decisions as well as carry outs.
Special Event Staff / Screener
CEDAR FAIR CAROWINDS
08.2011 - 10.2011
- Responsible for maintaining orderly conduct by patrons to ensure safety and compliance to rules of conduct
- Screened patrons and searched bags at park entrance to ensure no contraband entered park.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Oversaw event operations to keep running smoothly.
- Implemented event protocols to maintain safety and security of all attendees.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Greeted guests and welcomed patrons in support of company service policy.
LifeGuard
CAMP GRIMES BOY SCOUT CAMP
06.2011 - 08.2011
- Responsible for teaching the scouts how to swim as well as the Swimming, Lifesaving and Motor Boating Merit Badges
- Guarded the scouts as they swam.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Administered CPR and first-aid following best practices.
- Entered water immediately to pull struggling swimmers to safety.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Trained new lifeguards on safety procedures and protocol.
- Scanned main areas to monitor for any safety risks.
- Shared tips with patrons on swimming techniques and strength training.
Electrical Assistant /Helper
ALL SEASONS ELECTRIC OF CHARLOTTE
06.2007 - 09.2010
- Assisted with the installation and repair of electrical equipment in industrial, residential, and commercial buildings
- Examples include Pulling wire, running conduit, installation of switches and receptacles, basic helper duties, etc.
- Read and comprehended simple instructions, short correspondence and memos.
- Differentiated items of color, up close and in distance.
- Followed supervisor instructions to complete tasks on time.
- Worked in damp, wet, humid and slippery environments.
- Worked correctly and safely with range of different materials and components.
Education
Certified Lifeguard - First Aid and CPR Certified. -
High School Diploma -
Olympic High School
Charlotte, NC06.2011
Skills
- Admissions Processes
- Current Events
- Ticket Taking
- Sanitation Practices
- Customer Care
- Service Quality
- Staff Management
- Emergency Situations
- Complex Problem-Solving
- Guest Interaction
- Staff Supervision
- Shipment Processing
- Google Chrome
- Customer Transactions
- Solving Customer Concerns
- Systems Analysis
- Game Troubleshooting
Accomplishments
Leadership Training - Levels 1 - 3 - Alro Steel Corporation
Certification
Forklift Certification
Overhead Crane Certification
High Power Electro-Magnets
Electric Vacuum Lifters
Timeline
Third Shift Supervisor
Alro Steel Corporation
07.2022 - Current
Material Handler/Third Shift Loader
Alro Steel
05.2019 - 07.2022
Line Cook
Brixx Wood-Fired Pizza
01.2017 - 01.2018
Lifeguard
MECKLENBURG COUNTY, RAYS SPLASH PLANET
02.2012 - 09.2012
Assistant Store Manager
BATE ENTERPRISES, TCBY
01.2012 - 05.2019
Early Morning Stocker/Customer Service
PETSMART
11.2011 - 01.2013
Special Event Staff / Screener
CEDAR FAIR CAROWINDS
08.2011 - 10.2011
LifeGuard
CAMP GRIMES BOY SCOUT CAMP
06.2011 - 08.2011
Electrical Assistant /Helper
ALL SEASONS ELECTRIC OF CHARLOTTE
06.2007 - 09.2010
Certified Lifeguard - First Aid and CPR Certified. -
High School Diploma -
Olympic High School
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