Williams Akintola
Jonesboro,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Alliance& General Insurance Company Ltd
Ikeja, Lagos,Nigeria
11.2010 - 05.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed customer service improvement initiatives to decrease customer wait times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Recorded product or service failure complaints and notified appropriate departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Resolved concerns with products or services to help with retention and drive sales.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Marketing Executive Officer
Regency Insurance
Gbagada, Lagos
11.2000 - 11.2019
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Increased company revenue $5,000 through aggressive new market strategies.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Monitored unit training and training schedules.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Organized due diligence in preparation for sale of business unit.
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Evaluated expenses and set appropriate budget levels.
- Increased company revenue $5000 through aggressive new market strategies.
- Developed and implemented strategic updates to operations to solve issues affecting efficiency, profitability and production.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
Education
J.D. - J.D ( in View)
NOVUS UNIVERSITY
ONLINE11.2022
Bachelor of Science - Banking And Finance
University of Ado Ekiti
Ado Ekiti,Nigeria12.1999
High School Diploma -
Command Day Seconday School Ikeja
Ikeja, Nigeria06.1993
Skills
- Data Collation
- Customer Feedback
- Litigation Support
- Insurance Negotiation
- Collections Actions
- Financial Reporting and Analysis
- Internal Auditing
- Financial Administration
- Motivational Techniques
Certification
(i) MEMBER institute of public management ,nigeria.
(ii) FELLOW the certified institute of auctioneers,nigeria
(iii) MEMBER national auctioneers association ,united state of america.
(iv) CERTIFICATE OF ATTENDANCE: support to the economic and financial crimes commission and the Nigeria judiciary organized by united nations office on drugs and crime(UNDOC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
Alliance& General Insurance Company Ltd
11.2010 - 05.2023
Marketing Executive Officer
Regency Insurance
11.2000 - 11.2019
J.D. - J.D ( in View)
NOVUS UNIVERSITY
Bachelor of Science - Banking And Finance
University of Ado Ekiti
High School Diploma -
Command Day Seconday School Ikeja
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