Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Williams Hernandez Gonzalez

Kansas City,USA

Summary

Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

7
7
years of professional experience

Work History

Banquet Server

Hilton Miami Airport
04.2022 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.

Restaurant Server

Melia Hotels International
09.2019 - 01.2022
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Served food and beverages promptly with focused attention to customer needs.

Buffet Server

Melia Hotels International
09.2016 - 08.2019
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Implemented creative ideas for improving buffet presentation, enhancing visual appeal for guests upon arrival.
  • Recognized by supervisors for consistently exceeding performance expectations as a Buffet Server team member.
  • Proactively identified areas for improvement within the buffet area and collaborated with colleagues to implement effective solutions, enhancing overall operations and guest experience.
  • Enhanced customer satisfaction by providing attentive and efficient service during busy buffet hours.
  • Participated in regular training sessions to stay current on best practices and company policies within the server role.
  • Received consistent positive feedback from guests regarding my attentive service and friendly demeanor.
  • Demonstrated strong multitasking abilities while managing multiple responsibilities at once in a fast-paced environment.
  • Collaborated with kitchen staff to ensure timely replenishment of buffet items, minimizing wait times for guests.
  • Maintained a clean and organized buffet area, ensuring a pleasant dining experience for guests.
  • Supported fellow team members during high-traffic periods, promoting smooth operations and excellent customer service.

Education

Bachelors Degree -

Tourism University
Melia Habana
09.2015

Skills

  • Leadership
  • Problem-solving
  • Team collaboration
  • Adaptability
  • Time management
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards

Personal Information

Title: Banquet Server

Timeline

Banquet Server

Hilton Miami Airport
04.2022 - 09.2023

Restaurant Server

Melia Hotels International
09.2019 - 01.2022

Buffet Server

Melia Hotels International
09.2016 - 08.2019

Bachelors Degree -

Tourism University

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Williams Hernandez Gonzalez