William S. Mazzocchi
Oak Brook
Summary
Results-driven student with proven expertise in customer service and analytics tracking. Skilled in problem-solving and developing effective solutions that enhance operational efficiency. Recognized for strong verbal communication skills and the ability to foster positive relationships while consistently exceeding targets.
Overview
4
4
years of professional experience
Work History
Event Supervisor
Monterrey Security
Chicago
05.2024 - 08.2024
- Managed guest lists, seating charts and check-in procedures at events.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Collaborated with department heads on creating effective onboarding plans tailored according to individual needs and preferences of each new hire.
- Managed documentation of new hire paperwork including contracts, tax forms, health benefits information and other required documents.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Encouraged open communications, promoting positive and pro-employee work environment.
Event Staff Member
Monterrey Security
Chicago
05.2023 - 08.2023
- Learned volunteer roles with care to meet guests' event expectations with optimal assistance
- Monitored event attendees for needs, problem behaviors and emergency requirements and reported concerns to supervisors
- Managed registration tables, efficiently processing attendee check-ins and distributing materials.
- Engaged with attendees, creating a welcoming and positive event experience.
- Monitored entry points to safeguard events from unauthorized individuals.
- Assisted event attendees in locating venues and services.
- Helped guests feel welcomed by initiating genuine, friendly and personal greetings
- Set up and packed up event equipment, leaving area clean and tidy.
Rental Coordinator Intern
AA Rental Center
Melrose Park
05.2021 - 08.2022
- Ensured consistent customer satisfaction by providing swift support on complex issues.
- Addressed customer requests and specifications to meet needs.
- Managed and resolved customer concerns by researching and documenting issues.
- Ensured exceptional customer service to establish strong relationships.
- Worked harmoniously with colleagues to create a positive work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Project Manager
Repco Associates
Chicago
05.2020 - 08.2020
- Reviewed construction design proposals and design drawings.
- Analyzed customer requirements to identify design solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developing sales strategies to increase sales volume and maximize profits.
Education
Bachelor of Science (B.S.) - Sport Leadership and Management
Miami University
Oxford, Ohio05.2025
High School Diploma -
Fenwick High School
Oak Park, IL05-2021
Skills
- Reliable Work Performance
- Effective Interpersonal Communication
- Effective Conflict Resolution
- Customer Engagement
- Guest Relations Management
- Team collaboration
- Motivated To Contribute
References
References available upon request.
Timeline
Event Supervisor
Monterrey Security
05.2024 - 08.2024
Event Staff Member
Monterrey Security
05.2023 - 08.2023
Rental Coordinator Intern
AA Rental Center
05.2021 - 08.2022
Project Manager
Repco Associates
05.2020 - 08.2020
Bachelor of Science (B.S.) - Sport Leadership and Management
Miami University
High School Diploma -
Fenwick High School