Savannah Williams
Chino,CA
Summary
Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.
Overview
6
6
years of professional experience
Work History
Membership Retention Agent
Auto Club Of Southern California
08.2023 - Current
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Utilized knowledge of customer experience to create more opportunity for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Membership Customer Service Representative
Auto Club Of Southern California
03.2023 - 08.2023
- Helped members navigate systems, pay for services and resolve different concerns.
- Assisted prospective and established members by telephone.
- Cultivated loyal member base through promotion of members-only services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Clerical Assistant
Spartan Dairy
07.2020 - 03.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone or email to provide information.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
Server
Olive Garden
02.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Inchins Bamboo Garden
04.2018 - 01.2019
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA05.2018
Skills
- Clear Communication
- Customer Complaint Resolution
- Sales Closing
- Technical Support
- Call Management
- Recordkeeping Proficiency
Timeline
Membership Retention Agent
Auto Club Of Southern California
08.2023 - Current
Membership Customer Service Representative
Auto Club Of Southern California
03.2023 - 08.2023
Clerical Assistant
Spartan Dairy
07.2020 - 03.2023
Server
Olive Garden
02.2019 - 03.2020
Server
Inchins Bamboo Garden
04.2018 - 01.2019
High School Diploma -
Don Antonio Lugo High School
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