Shonte A Williams
Cahokia Heights,Illinois
Summary
Highly productive customer service team member well-versed in service delivery standards. Proven to navigate complex concerns well. Offering 7+ years of experience in claims resolution and customer service-oriented positions.
Overview
10
10
years of professional experience
Work History
AMAZON ASSOCIATE
Amazon
SAUGET, IL
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery.
- Attended weekly team meetings to discuss new strategies for increasing sales and improving customer satisfaction levels.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Maintained inventory records and updated stock lists on a regular basis.
- Inspected products for any damages prior to stocking shelves.
- Sorted items according to size, type, color, style. before storing them in their respective bins or shelves.
- Assembled customer orders from stock and placed orders on pallets or shelves ready for shipment.
Independent Contract Driver
SPARK DELIVERY
O'Fallon, IL
03.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Dental Assistant
Familia Dental
EAST ST LOUIS, IL
05.2021 - 12.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Delivery Driver
Uber Eats
St Louis, MO
05.2021 - 11.2022
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
- Answered customer inquiries regarding menu items, prices and availability.
- Provided excellent customer service throughout the delivery process.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Recorded accurate mileage log information during each shift.
Customer Support Specialist
Arise Platform
ALORTON, IL
01.2020 - 12.2021
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
- Processed customer orders accurately and efficiently.
- Managed customer accounts by tracking order history and payment information.
- Monitored customer satisfaction levels through surveys and follow-up calls.
- Responded to escalated customer issues promptly.
- Coordinated with internal departments to ensure quality service delivery.
- Performed basic troubleshooting steps to resolve customer problems quickly.
- Participated in weekly team meetings to discuss progress, challenges and strategies for improvement.
- Provided guidance on best practices for using company products or services.
Customer Service Representative
Arise Platform
ALORTON, IL
06.2018 - 11.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained accurate records of all roadside assistance requests and services provided.
- Assisted customers with jump starting dead batteries, changing flat tires, delivering gasoline, and unlocking vehicles.
- Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.
- Documented customer complaints and reported them to supervisors for resolution.
- Recognized potential hazards during roadside operations and took corrective action.
Data Entry Clerk
US staffing
St Louis, MO
04.2014 - 08.2017
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Processed customer orders accurately and in a timely manner.
Education
Associate of Science - BUSINESS MANAGEMENT
AMERICAN INTERCONTINENTAL UNIVERSITY
ONLINE03-2021
High School Diploma -
BELLEVILLE TOWNSHIP WEST HIGH SCHOOL
Belleville, IL06-2007
Skills
- Customer Rapport
- Honest Problem-Solving Skills
- Customer Service Orientation
- Stock Replenishment
- Order Fulfillment
- Relationship Building
- Relationship Building And Networking
Affiliations
- i HAVE EXPERIENCE HELPING THE MENTAL CHALLENGED ELDERYL.
- i GO OUT AND FEED THE HOMELESS OR HELP IN ANY OTHER WAY I CAN.
Timeline
AMAZON ASSOCIATE
Amazon
02.2024 - Current
Independent Contract Driver
SPARK DELIVERY
03.2023 - Current
Dental Assistant
Familia Dental
05.2021 - 12.2022
Delivery Driver
Uber Eats
05.2021 - 11.2022
Customer Support Specialist
Arise Platform
01.2020 - 12.2021
Customer Service Representative
Arise Platform
06.2018 - 11.2019
Data Entry Clerk
US staffing
04.2014 - 08.2017
Associate of Science - BUSINESS MANAGEMENT
AMERICAN INTERCONTINENTAL UNIVERSITY
High School Diploma -
BELLEVILLE TOWNSHIP WEST HIGH SCHOOL
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