Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
Miami Beach, FL
11.2023 - Current
Monitored employee performance to ensure compliance with company policies and procedures.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Resolved customer complaints promptly and professionally.
Maintained an organized work environment by delegating tasks to staff as needed.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Tasker
Akira
Miami Beach, Florida
06.2023 - 06.2024
Followed established safety guidelines and best practices when completing assignments.
Improved patient outlook and daily living through compassionate care.
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Customer Service Associate Cashier
Walgreens
Miami Beach, Florida
09.2023 - 11.2023
Organized supplies for use based on expected customer needs.
Regularly updated customer service database to reflect new information including address changes and contact details.
Accepted cash and credit card payments, issued receipts and provided change.
Operated cash register or POS system to receive payment by cash, check and credit card.
Worked closely with front-end staff to assist customers.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Verified customer age requirement for alcohol or tobacco purchases.
Processed refunds for worn, damaged and broken merchandise.
Cashier and Customer Service
Ross Dress for Less
Miami Beach, FL
11.2022 - 08.2023
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Trained new team members on policies and procedures for claims handling.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Addressed inquiries, resolved customer issues and managed customer relations.
Line Cook
Taste Bakery
Miami Beach, FL
06.2022 - 07.2023
Carried pans and trays of food to and from work stations, stove and refrigerator.
Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Assisted in preparation of menu items ranging from burgers to sandwiches.
Cooked multiple orders simultaneously during busy periods.
Preparation of salads
Catering set up
Houseman
Nautilus
Miami Beach, FL
03.2021 - 06.2022
Employed deep-cleaning techniques for areas in need of additional sanitation.
Organized supplies for use based on expected customer needs.
Attended to mini bars and refrigerators by replacing ice buckets, restocking coffee amenities and wiping down surfaces.
Collected and removed trash from rooms.
Removed soiled bedclothes and remade beds using clean sheets.
International Travel Agent
LATAM Airlines
Buenos Aires, Buenos Aires
06.2019 - 02.2021
Personalized attention in sales of land services, hotels, cruises, excursions, travel insurance, car rental
Management of the Sales Management tool (CRM)
Issuance of air tickets for Latam Airlines and airlines associated with the oneworld alliance
Attention and claims management
Business Procedures Supervisor
Loyalty and database management
Management of the LATAM PASS passenger loyalty program
Management of the SABRE Reserve system
Securities management and cash closing
Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
Participated in travel seminars and remained up-to-date on market trends.
Provided clients with brochures, guides and maps to assist with trip preparation.
International Travel Agent
Buquebus
Buenos Aires, Buenos Aires
04.2015 - 06.2018
Made travel reservations involving flights, hotel and rental cars.
Identified and placed optimal personnel to handle travel teams and special events.
Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Handled travel arrangements for groups, couples, executives and special needs clients.
Management of GDS Sabre and Resiber
Cruise Quote
Provided clients with brochures, guides and maps to assist with trip preparation.
Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
Utilized promotional materials and discounts to sell trip packages to clients.
Help Desk Agent
BQB Airlines
Buenos Aires, Buenos Aires
09.2013 - 04.2015
Created new accounts, reset passwords and configured access to servers and file management software for users.
Managed user profiles, security access and shared file structures.
Exclusive passenger service in Chile, Paraguay, Brazil. Support to Airports and Points of Sales with emissions and passenger check-in. Flight report. Loading of flights in the system. Management of Aracs reports. Administrative tasks with Airlines with which we have an agreement. Create sign in so they can enter the system. Coverage of superior positions by licenses. Training for area personnel.
Achievement. Armed and start of the Help Desk area in its entirety for Latin America, being today a reference of the staff for their daily tasks.
Report level: Commercial Manager.
Use of the GDS Resiber Iberia reservation system
Airport and Ticket Agent
Macair JET
Buenos Aires, Buenos Aires
03.2012 - 09.2013
Collected baggage charges and accepted baggage for check-in.
Utilized PA system to announce departures and changes to landings.
Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
Coordinated with internal resources to process passenger information and dispatch flights on time.
Assisted passengers with reservations, ticketing and adjustments to itinerary.
Use of the GDS Resiber
Education
Medium Industrial Technician - Instrumentation
Fundacion La Salle
Venezuela
06.2008
GED -
INSTITUTO DE FORMACIÓN SUPERIOR EN TURISMO
Argentina
Skills
International Reservations
Administrative Tasks
Tour Package Sales
Problem-Solving
Call Response and Transfer
Honest and Dependable
Cash Register Operations
Shipment Procedures
Credits and Refunds
Computer Skills
Restaurant Reservations
Customer Service
Affiliations
LATAM Recognition Platform Issued by LATAM Airlines · Mar 2020
LATAM Efficiency Recognition Platform Issued by LATAM Alirnes · Dec 2019
Recognition for service responsibility Issued by Aserca Arlines · Jul 2010