William Scott McLaughlin
Salem,OH
Summary
Special Finance Manager successful in overseeing special finance program guidelines, options and day-to-day management. Well-versed in negotiating with lenders and customers to balance risk against sales potential. Proficient in microsoft. Goal-oriented and hardworking Special Finance Manager with over [Number] years as talented team and program leader. Successfully produces remarkable gross profits and unit volume results. Personable and friendly with motivational team approach. Seasoned financial manager offering 20 years of experience in automotive financing. Familiar with collaborating with prime and sub-prime banks like CAPS to set up lending programs and close customer deals. Exceptional communicator and conflict manager with expertise in building rapport and driving sales. Accomplished in getting clients into cars by applying strong judgment, in-depth understanding of sub-prime guidelines and analytical skills to effectively manage the sales and lending processes. Focused on maintaining exceptional customer satisfaction for referrals and repeat business.
Overview
36
36
years of professional experience
Work History
Special Finance Manager
Cornerstone Trucks
05.2024 - Current
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Implemented a system for tracking customer follow-ups, resulting in higher conversion rates and improved client retention.
- Helped sales team complete sales and finalize process.
- Ensured timely funding of approved loans by diligently following up with both customers and lenders on outstanding documentation requirements.
- Achieved goal of [Number] units per month in only [Number] months from initial implementation.
Owner/Operator
Z MAC MOTORS LLC
01.2021 - 04.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Special Finance Manager
Donnell Ford Lincoln
09.2017 - 12.2021
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Implemented a system for tracking customer follow-ups, resulting in higher conversion rates and improved client retention.
- Helped sales team complete sales and finalize process.
- Ensured timely funding of approved loans by diligently following up with both customers and lenders on outstanding documentation requirements.
- Analyzed current market trends to develop targeted promotions that increased special finance applications and conversions.
- Planned, developed and managed sub-prime lending program guidelines.
- Negotiated favorable terms with lenders for customers in unique financial situations, providing them access to vehicle ownership opportunities.
- Streamlined the credit application process for faster approvals, leading to improved customer satisfaction.
- Coordinated closely with other departments within the dealership to ensure a seamless experience for customers requiring special financing assistance.
- Identified areas for improvement in the overall special finance department, implementing changes that led to increased efficiency and profitability.
- Conducted regular training sessions for sales staff on special finance programs and strategies to maximize revenue potential.
- Achieved goal of 20 units per month in only 6 months from initial implementation.
- Verified and processed credit applications from customers.
- Assisted customers in understanding their credit scores and provided guidance on how to improve them for future financing opportunities.
- Cultivated long-term relationships with repeat clients by consistently delivering personalized service and flexible financing solutions.
- Increased special financing approvals by developing strong relationships with lenders and maintaining a thorough understanding of their guidelines.
Sales Associate/Special Finance Manager
Performance Diesel Trucks
04.2009 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Sales Associate/Special Finance Manager
Montrose Auto Group
01.2005 - 03.2009
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Fairway Ford
03.2001 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
On Air Personality
WDJQ/WDPN
01.1989 - 06.2000
- Conducted interviews with high-profile guests for the enrichment of program content and audience appeal.
- Contributed to the overall success of the station by mentoring junior staff members in on-air techniques and presentation skills.
- Captivated listeners by incorporating trending topics and relatable content into broadcasts.
- Enhanced listener engagement by delivering articulate, informative, and entertaining presentations onair.
- Boosted ratings through the development and implementation of innovative show segments and themes.
Education
High School Diploma -
Sebring McKinley
Sebring, OHAssociate of Arts - Radio And Television
Ohio School of Broadcast Tech
Cleveland, OH04.1990
Skills
- Staff Training
- Credit analysis
- Financial statement analysis
- Pricing strategy
- Financial history reviews
- Sub-prime lending management
- Credit report understanding
- Lender negotiation
- Customer Satisfaction
- Verbal and written communication
- Customer relationship development
- Mentoring and training
- Coaching and training
- Debt management
- Willing to Learn
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Excellent Communication
- Decision-Making
- Proactive and Focused
Timeline
Special Finance Manager
Cornerstone Trucks
05.2024 - Current
Owner/Operator
Z MAC MOTORS LLC
01.2021 - 04.2024
Special Finance Manager
Donnell Ford Lincoln
09.2017 - 12.2021
Sales Associate/Special Finance Manager
Performance Diesel Trucks
04.2009 - 09.2017
Sales Associate/Special Finance Manager
Montrose Auto Group
01.2005 - 03.2009
Sales Associate
Fairway Ford
03.2001 - 01.2005
On Air Personality
WDJQ/WDPN
01.1989 - 06.2000
High School Diploma -
Sebring McKinley
Associate of Arts - Radio And Television
Ohio School of Broadcast Tech
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