Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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William Seme

Castle Rock ,CO

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Allstate Corp
Katy, TX
07.2017 - 08.2017
  • Maintained filing systems for documents and updated document organization.
  • Answered calls for customers with questions and concerns.

Cashier/Cook

Del Taco
Castle Rock, CO
02.2020 - 08.2021
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted customers promptly and responded to questions regarding our service, food, and meal prep.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases. For example, inviting guests to try our less popular yet delicious dessert items such as donut bites or milkshakes.
  • Counted and balanced cashier drawers.

Shift Leader

Panda Express
Castle Rock , CO
08.2021 - Current
  • Assisted in training new employees on shift operations. Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Monitored employee performance to ensure compliance with company policies and procedures. For example, verifying that food was coming out above 165°F from the kitchen, and making sure food did not fall below 140°F.
  • Set specific goals for projects to measure progress and evaluate end results. At Panda Express we collect donations for the Children's Hospital and I convinced my coworkers to ask for $5 donations from customers rather than rounding up the change. This led to our store becoming top 5 in all of Colorado for most Children's Hospital donations.

Education

Bachelor of Science - Economics

University of Colorado At Boulder
Boulder, CO
05-2025

Skills

  • Positive Attitude
  • Team Collaboration and Leadership
  • Dependable, Responsible, and Hard-Working
  • Problem-Solving

Affiliations

  • Soccer, snowboarding, chess

Timeline

Shift Leader

Panda Express
08.2021 - Current

Cashier/Cook

Del Taco
02.2020 - 08.2021

Administrative Assistant

Allstate Corp
07.2017 - 08.2017

Bachelor of Science - Economics

University of Colorado At Boulder

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William Seme