Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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William S. (Shaun) McCall

Montgomery,AL

Summary

Over 25 years of successful Management, Sales and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for “making seemingly impossible situations work.” A proven and VERIFIABLE record for: Producing higher performance standards and enhancing productivity during a period of shrinking budgets. Controlling growth management - able to motivate and maximize productivity and employee morale without financial incentives. Developing and implementing highly successful strategic plans (short and long term). Goal-oriented manager with distinguished experience in automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

32
32
years of professional experience
1
1
Certification

Work History

New Car Sales Manager

Hyundai Montgomery
06.2023 - Current
  • Improved overall customer buying experience to safeguard dealership revenue.
  • Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
  • Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
  • Enhanced employee performance through targeted training programs and consistent feedback.
  • Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
  • Established robust communication channels within the sales team to foster collaboration towards meeting shared goals.
  • Conducted regular competitor analysis to identify emerging trends and adjust strategies accordingly, maintaining a competitive edge in the market.

New Car Sales Manager

Capitol Hyundai
04.2018 - 06.2023
  • Improved overall customer buying experience to safeguard dealership revenue.
  • Implemented customer retention programs that increased repeat business from loyal clients over time.
  • Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
  • Boosted customer satisfaction by implementing new sales strategies and streamlining the car-buying process.
  • Enhanced employee performance through targeted training programs and consistent feedback.
  • Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.

Internet Sales Manager

BMW Of South Atlanta
05.2016 - 04.2018
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Maintained a 12-16% closing rate

Client Advisor

BMW Of Montgomery
09.2013 - 05.2016
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Supported company initiatives by actively promoting brand awareness both online and offline.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.

Personnel Specialist

United State Air Force
01.1992 - 02.2012
  • Served as building manager for alternate duty to ensure building was in compliance with safety codes
  • Designed and incorporated integrated decision-making processes into situational in-basket training exercises
  • Received numerous unit awards and recognition for providing "top of the line" training to executive officers and managers
  • Advised and provided counsel to employees regarding policies, procedures, and directive management
  • Held employees responsible for satisfactory completion of work assignments that promoted employee empowerment to participate and contribute to the effectiveness of the mission accomplishment.

Education

Master of Business Administration -

Colorado State University Global Campus
Fort Collins, CO
05.2013

Bachelor of Applied Science -

Campbell University
Buies Creek, NC
05.2006

Skills

  • Staff Development
  • Teamwork and Loyalty
  • Discipline and Focus
  • Training Management
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented

Certification

  • Combat Life Saver Course
  • DEERS ID Systems
  • Leadership School
  • MILPDS Systems
  • Air Force Trainer’s Course
  • Equal Opportunity Advisor Course
  • Basic/Advanced Mediation Course
  • Advanced NCO Course
  • General Culture Course
  • 8 Step Problem Solving Course
  • Records Custodian Course
  • Professional and Unprofessional Relationships Course

References

References and Supporting Documentation Furnished Upon Request

Timeline

New Car Sales Manager

Hyundai Montgomery
06.2023 - Current

New Car Sales Manager

Capitol Hyundai
04.2018 - 06.2023

Internet Sales Manager

BMW Of South Atlanta
05.2016 - 04.2018

Client Advisor

BMW Of Montgomery
09.2013 - 05.2016

Personnel Specialist

United State Air Force
01.1992 - 02.2012

Master of Business Administration -

Colorado State University Global Campus

Bachelor of Applied Science -

Campbell University

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William S. (Shaun) McCall