William Stanton Watts
Business Development/Customer Success Manager
Lehi,Utah
Summary
Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Executive
Global Ecom Partners
1 2024 - Current
- Helping brands navigate and control the e-commerce landscape.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
President
Jaybird Auto Detail
08.2018 - Current
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Global Business Development/Partnerships Executive
Pattern
8 2022 - 11.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Business Development Manager
Essential Hub
07.2021 - 07.2022
- Shipping Consultant- Optimizing and negotiating contracts to save all companies money on shipping.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Business Development Manager
England Logistics
04.2021 - 07.2022
General Manager
International Car Wash Group
09.2019 - 07.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability. 4x Sales withing time period.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Solutions Analyst
Intermountain Healthcare
09.2018 - 04.2019
Business Services Supervisor
University of Utah Health
05.2018 - 09.2018
Supervisor
06.2017 - 09.2018
Courier
AcuPharm
08.2015 - 06.2017
Patient Coordinator
09.2015 - 05.2017
Lead Instructor
Innovative Harbor
07.2015 - 12.2015
- Teaching leadership courses to leadership communities all over Salt Lake Valley
- As well as at risk youth
Psychiatric Technician
05.2014 - 09.2015
Jazz Stuntman
Utah Jazz
08.2014 - 04.2015
- Representing the Utah Jazz in many different capacities.
Mentor
CATALYST RESIDENTIAL TREATMENT
06.2009 - 09.2014
Stuntman cheerleader
Utah State University
05.2010 - 05.2014
IT LAB CUstomer Service Consultant
05.2009 - 05.2014
- Experienced in SaaS, and Microsoft Office programs
- Helped students with concerns with operating computer systems.
Customer Service Sales Representative
ICON Health and Fitness
05.2009 - 05.2010
Education
Master of Business Administration (M.B.A.) - Business, Analytics.
Argosy University
Los Altos, CA 01.2016 - 11.2017
Skills
Cold Calling
Previousjobs
- Global Business Development/Partnerships Executive, Pattern, Lehi, Utah, 08/01/22, 11/01/23, 1 year 4 months
- President, Jaybird Auto Detail, Greater Salt Lake City Area, 08/01/18, 08/01/22, 4 years 1 month
- Account Manager, Jaybird Auto Detail, Wasatch front Utah, 09/01/18, 05/01/21, 2 years 9 months
- Business Development Manager, Essential Hub, Midvale, Utah, 07/01/21, 07/01/22, 1 year 1 month
- Business Development Manager, England Logistics, Salt Lake City, Utah, 04/01/21, 07/01/22, 1 year 4 months
- General Manager, International Car Wash Group, Ogden, Utah, 09/01/19, 07/01/20, 11 months
- Solutions Analyst, Intermountain Healthcare, Salt Lake City, Utah, 09/01/18, 04/01/19, 8 months
- Business Services Supervisor, University of Utah Health, Greater Salt Lake City Area, 05/01/18, 09/01/18, 5 months
- Supervisor, University of Utah Health, Greater Salt Lake City Area, 06/01/17, 09/01/18, 1 year 4 months
- Patient Coordinator, University of Utah Health, Salt Lake City, Utah, 09/01/15, 05/01/17, 1 year 9 months
- Psychiatric Technician, University of Utah Health, Salt Lake City, Utah, 05/01/14, 09/01/15, 1 year 5 months
- Courier, AcuPharm, Murray, Utah, 08/01/15, 06/01/17, 1 year 11 months
- Lead Instructor, Innovative Harbor, Greater Salt Lake City Area, 07/01/15, 12/01/15, 6 months
- Jazz Stuntman, Utah Jazz, Salt Lake City, Utah, 08/01/14, 04/01/15, 9 months
- Mentor, CATALYST RESIDENTIAL TREATMENT, Brigham City, Utah, 06/01/09, 09/01/14, 5 years 4 months
- Stuntman cheerleader, Utah State University, Logan, Utah, 05/01/10, 05/01/14, 4 years 1 month
- IT LAB CUstomer Service Consultant, Utah State University, Logan, Utah, 05/01/09, 05/01/14, 5 years 1 month
- Customer Service Sales Representative, ICON Health and Fitness, Logan, Utah, 05/01/09, 05/01/10, 1 year 1 month
Currentjob
Business Development Executive, Global Ecom Partners, Lehi, Utah, 01/01/24, Present, 9 months
Languages
Swedish
Norwegian
Danish
Timeline
Business Development Manager
Essential Hub
07.2021 - 07.2022
Business Development Manager
England Logistics
04.2021 - 07.2022
General Manager
International Car Wash Group
09.2019 - 07.2020
Solutions Analyst
Intermountain Healthcare
09.2018 - 04.2019
President
Jaybird Auto Detail
08.2018 - Current
Business Services Supervisor
University of Utah Health
05.2018 - 09.2018
Supervisor
06.2017 - 09.2018
Master of Business Administration (M.B.A.) - Business, Analytics.
Argosy University
01.2016 - 11.2017
Patient Coordinator
09.2015 - 05.2017
Courier
AcuPharm
08.2015 - 06.2017
Lead Instructor
Innovative Harbor
07.2015 - 12.2015
Jazz Stuntman
Utah Jazz
08.2014 - 04.2015
Psychiatric Technician
05.2014 - 09.2015
Stuntman cheerleader
Utah State University
05.2010 - 05.2014
Mentor
CATALYST RESIDENTIAL TREATMENT
06.2009 - 09.2014
IT LAB CUstomer Service Consultant
05.2009 - 05.2014
Customer Service Sales Representative
ICON Health and Fitness
05.2009 - 05.2010
Business Development Executive
Global Ecom Partners
1 2024 - Current
Global Business Development/Partnerships Executive
Pattern
8 2022 - 11.2023
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