William Sullivan
Clarkston,GA
Summary
Accomplished Strategic and Operations Leader with nearly 20 years of experience driving organizational productivity and efficiency. Proven ability to elevate engagement and accountability across operations, services, and solutions, with particular expertise in training roles. Demonstrated success in crafting profitable programs through innovative marketing and training strategies, enhancing partner relationships. Skilled at fostering an inclusive, collaborative environment with a deep-seated passion for nurturing human capital. Recognized for proactive approach to improvement, initiating strategic change that drives mutual benefits.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Leadership Development Trainer
NRICHME International
02.2020 - 02.2023
- Identified individuals strengths based on assessments and observations.
- Trained over 50 employees in leadership, communication and productive workplace practices.
- Created professional development programs targeting soft skills such as Emotional Intelligence and Leadership & Influence by evaluating trainee areas of weakness and job requirements.
- Determined that training programs addressed variety of learning styles and needs by conducting research on efficiency and implementation of diverse training methods.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Completed frequent assessments of training materials, structure and success rates to enhance program.
- Elevated team member performance while cultivating customer relationships to drive sales.
- Delivered in-depth, valuable training sessions to employees both in-person and via teleconferencing systems.
- Scripted, recorded and uploaded instructional videos for remote learning students.
Senior Operations Manager
American Swim Academy
10.2021 - 06.2022
- Led the preparation and delivery of detailed reports encompassing operations, finances, and performance metrics, leveraging data to provide actionable insights to senior management and stakeholders.
- Executed a strategic hiring process, including interviewing prospective candidates and selecting highly skilled swim instructors and other staff members, thus enriching the academy's talent pool.
- Developed and deployed a robust professional development curriculum, employing regular training and workshops for swim instructors and staff to ensure top-tier teaching practices and customer service.
- Managed the meticulous maintenance of all academy facilities, such as swimming pools and related amenities, complying strictly with health and safety regulations to ensure a safe environment for all.
- Directed the planning and execution of diverse events, ranging from swim meets and fundraisers to promotional happenings, fostering community engagement and enhancing the academy's reputation.
- Coordinated the creation and refinement of policies and procedures, thereby driving operational efficiency and effectiveness within the academy.
- Implemented and managed comprehensive employee schedules using UKG tools, ensuring optimal staff coverage while respecting work-life balance considerations.
- Employed UKG systems for real-time performance tracking and periodic evaluation of all staff members, identifying opportunities for professional growth, and maintaining a high-performance culture.
R&D Technical Project Manager
VMware, Inc
08.2016 - 03.2020
- Promoted multiple times with increasing levels of leadership responsibility.
- In charge of managing a team of datacenter Administrators and Engineers.
- Trained multiple teams on Microsoft Office 365, enterprise suite optimization, and various collaboration tools.
- Increased team productivity by 40% by virtualizing operations processes throughout global departments.
- Reduced outstanding invoices from $44M to $11M within three months by improving customer deliverables for virtualized data center builds and migrations.
- Project managed large scale data center migrations of 25,000 to 250,000 devices, including data center vulnerabilities and security threats; provided detailed data visualization reports to senior leadership.
- Decreased data center migration timelines from 5-7 weeks to 1-3 weeks by removing gaps in processes and isolated departments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Diversity & Inclusion Co-Lead
VMware, Inc
01.2016 - 12.2018
- Supervised an eight-person team to establish and implement an employee resource group.
- Collaborated with executive leadership to create a new company global initiative to identify and correct potential biased hiring processes to improve the company’s culture and support for minority employees.
- Coordinated and scheduled onsite speakers and trainers to educate employees on potentially unconscious biases and systemic problems within the technology community.
- Hosted lunch and learn sessions to improve internal collaboration and productivity of the organization.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
DevOps - Scrum Master
VMware, Inc
06.2015 - 06.2017
- Provided strategic direction and guidance to the DevOps team regarding JIRA and Confluence.
- Led daily scrum stand-up meetings to increase productivity and help remove cross-functional team impediments to improve the team’s effectiveness and efficiency in handling daily workloads.
- Oversaw R&D internal virtual testing administration related to vSphere and vCloud, including spinning up testing environments for QA Engineers and other departments.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Increased team efficiency by 40% by inspiring motivation, spins and changes for quality and timeliness.
Partner Operations Coordinator
VMware, Inc
01.2014 - 06.2015
- Promoted to identify, onboard, and develop new global referral partner relationships throughout Asia Pacific, Japan, and Australia.
- Led in-depth research and investigations of potential new partners.
- Conducted weekly qualification calls and Partner demonstrations.
- Received, qualified, and delegated customer support tickets to the appropriate departments.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed relationships and partnerships with business leaders.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
- Coordinated and planned strategic solutions in sales and service initiatives.
- Liaised between customers and management to ensure smooth operations delivery.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Wireless Network Installations Engineer
AirWatch
08.2009 - 12.2013
- Hired as a vital member of the, dedicated to complex wireless network planning, designs, and deployments across different business environments.
- Assisted in the implementation, operation, configuration, and troubleshooting of converged IP networks.
- Trained new Technicians in company practices, installations, and client-specific requirements.
- Supervised small to large enterprise installations; troubleshot and tested wireless network infrastructures.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
- Planned, installed and maintained systems and performed repair on malfunctioning systems.
- Coordinated hardware and software installations.
- Analyzed system performance, including network capacity and security, and capacity.
- Documented hardware and software installation procedures.
- Conducted site surveys to determine best positioning of equipment for strongest signal reception.
- Reviewed project drawings to perform installation activities according to specifications.
- Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
- Drafted cost projections for system and component implementations.
Operations Manager
Digital Dynamics, Inc
02.2000 - 12.2008
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Provided leadership and training to independent contractors of all low-voltage installation projects.
- Designed and managed complex home theater design installations.
- Project managed multiple security and surveillance integration projects.
Education
Associate of Science - Cyber Forensics Technology (in-progress)
Georgia Piedmont Technical College
Clarkston, GAOrganizational Leadership Certificate - Organizational Leadership
The University of Central Missouri
Warrensburg, MOTechnical Certificate - Design & Media Production Specialist
Georgia Piedmont Technical College
Clarkston, GASkills
- Soft Skills Training Program Design
- Proficiency in HR Management Software (UKG, Workday, ADP, Monday) and Software Evaluation & Training
- Gap Assessments
- Transformative Team Leadership with a Focus on Employee Retention
- Diversity & Inclusion
- Performance Management
- Project & Program Management (Agile/Scrum)
- Strategic Planning
- Continuous Process Improvement
- Change Management
- Complex Problem Solving
- Strategic Alliances & Partnerships
- Software Deployment and User Training
- Systems Administration
- Proficiency in MS Office
- Proficiency in Virtual Meetings and Training Sessions (Zoom, Teams, Slack, GoTo, Cisco, Google Meet)
Certification
VMware Certified Associate – Data Center Virtualization and Certified AirWatch Enterprise Mobility Associate, VMware
Certified Scrum Master (CSM), Northern Star Consulting
Dale Carnegie Coach Certification and Certified Life Coach
Timeline
Senior Operations Manager
American Swim Academy
10.2021 - 06.2022
Leadership Development Trainer
NRICHME International
02.2020 - 02.2023
R&D Technical Project Manager
VMware, Inc
08.2016 - 03.2020
Diversity & Inclusion Co-Lead
VMware, Inc
01.2016 - 12.2018
DevOps - Scrum Master
VMware, Inc
06.2015 - 06.2017
Partner Operations Coordinator
VMware, Inc
01.2014 - 06.2015
Wireless Network Installations Engineer
AirWatch
08.2009 - 12.2013
Operations Manager
Digital Dynamics, Inc
02.2000 - 12.2008
Associate of Science - Cyber Forensics Technology (in-progress)
Georgia Piedmont Technical College
Organizational Leadership Certificate - Organizational Leadership
The University of Central Missouri
Technical Certificate - Design & Media Production Specialist
Georgia Piedmont Technical College
Additional Training
Agile at Work: Building your Agile Team (2015)
Agile at Work: Planning with Agile User Stories (2015)
Foundations of Programming: Software Quality Assurance (2014)
Leading Change (2013)
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