Microsoft Office
WILLIAM T. THOMAS JR.
Goldsboro,NC
Summary
Director of Security with 15 years of experience managing investigations, personnel matters and sensitive information and intelligence. Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control, and security-related legislation and regulation. Highly effective at risk and operational management. Identifies safety threats and finds workable solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Field Service Technician
SLB
05.2023 - 10.2024
- Provided technical support to colleagues in the field via phone or email
- Performed maintenance and troubleshooting to resolve related issues
- Attended training classes to stay current on new and existing services
- Read and understood procedures and diagrams to perform service and testing
- Assigned to the SET Team in a leadership position.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Director of Operations
United Protective Services
05.2022 - 02.2023
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Tracked company revenue margins and worked with finance team to improve profitability
- Worked with HR department to recruit candidates, improving company operations
- Monitored and directed revenue cycle, operating budget and cost variance resolution
- Developed and implemented guidelines for employee evaluations, recruitment and promotion
- Utilized performance improvement plans and other development tools to grow team
- Evaluated organizational performance through metrics and utilized insights to drive action.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Managed over 3,500 weekly hours
Security Director
Allied Universal Security
11.2021 - 04.2022
- Exceeded corporate financial objectives related to profitability and budget adherence, applying stringent cost controls
- Planned layouts for optimum workflows and business results
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Managed over 2,500 weekly hours
National Project Manager
Allied Universal Security
09.2021 - 11.2021
- Improved overall project performance by identifying and resolving bottlenecks in processes.
- Managed risk effectively to minimize potential issues throughout the project lifecycle.
- Prioritized tasks effectively to maintain focus on critical milestones while adapting to shifting deadlines or scope changes.
- Achieved project objectives through meticulous planning and effective communication with team members.
- Established strong relationships with external partners to ensure seamless collaboration on joint ventures.
Security Director
Allied Universal Security
01.2019 - 08.2021
- Met safety protocols by providing 24-hour armed internal security for multiple events while monitoring security equipment and control building access
- Supervised shift supervisors, patrol operations, retail tenants complaints and operations
- Supervised the security of multi-retail locations
- Performed bi-weekly payroll, set schedules and resolved infractions
- Completed thorough investigations and wrote detailed incident reports
- Served as the liaison to multiple law enforcement & first responders
- Developed standardized training procedures
- Managed over 500 Client Hours.
Security Specialist
Ohio Army National Guard
01.2004 - 07.2019
- Analyzed security procedure violations and developed plans to prevent recurrence
- Analyzed system risk to identify and implement appropriate security countermeasures
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification.
Account Manager
United American Security LLC
03.2012 - 07.2013
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Managed over 10,000 Client Hours
- Deescalated customer issues and concerns with prompt follow-thru
- Oversaw highly effective security team and managed scheduling and resource allocation
- Improved resource planning and allocation by streamlining security
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
Guest & Safety Services Manager
COSI
07.2011 - 02.2012
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
Operations Manager
Tenable Protective Services
12.2010 - 07.2011
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Police Officer
State Of Ohio
05.2009 - 09.2010
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
Training Officer
US Protective Services
04.2008 - 11.2010
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Conducted regular assessments of existing training programs, making adjustments as necessary to maintain effectiveness and relevance.
Education
Bachelor of Science - Homeland Security / Emergency Management
Colorado Technical University
05.2025
EMT - Basic -
Fairfield Career And Technical Schools
Groveport, OH02.2009
Ohio Peace Officer Training Academy Certification in Basic Police Officer Training -
Eastland Fairfield Career And Technical Schools
Groveport, OH02.2008
High School Diploma -
Metter High School
Metter, GA05.1996
Skills
- Stationary surveillance
- Crisis intervention training
- Background investigations
- Dispatch
- Conflict resolution techniques
- Security officer development
- Policy Development
- Strategic planning
- Security team management
- Customer Service
- P&L Management
- Data Collection
- Device Installation
- System Installation
- Project Management
- Emergency Response
- Preventive Maintenance
- Technical Troubleshooting
- Quality Assurance
- Work Order Management
- Repair and Installation
Certification
- Professional Continuity of Operations Professional (PCP) - FEMA
- First Aid/CPR/AED Instructor Trainer - American Red Cross
- Basic Life Support Instructor Trainer - American Red Cross
- Remote Wilderness First Aid Instructor - American Red Cross
- OC/CS Individual Chemical Repellant Instructor
- ASP Tactical Baton & Restraint Instructor
- National Safety Council - Defensive Driving Instructor
- Stop The Bleed Instructor
- Electrical Control Device Instructor
- CERT Instructor
- National CERT Program Manager
- Video Systems Recording Manager - Bosch
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- FEMA
- ASIS
- SLB Alumni
- National Security Council Group
- United States Marine Corps League
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsStock Options / Equity / Profit SharingQuote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Software
WinTeam
Icims
Languages
English
Native or Bilingual
Interests
US History
Training
Teaching
Life Long Learning
Timeline
Field Service Technician
SLB
05.2023 - 10.2024
Director of Operations
United Protective Services
05.2022 - 02.2023
Security Director
Allied Universal Security
11.2021 - 04.2022
National Project Manager
Allied Universal Security
09.2021 - 11.2021
Security Director
Allied Universal Security
01.2019 - 08.2021
Account Manager
United American Security LLC
03.2012 - 07.2013
Guest & Safety Services Manager
COSI
07.2011 - 02.2012
Operations Manager
Tenable Protective Services
12.2010 - 07.2011
Police Officer
State Of Ohio
05.2009 - 09.2010
Training Officer
US Protective Services
04.2008 - 11.2010
Security Specialist
Ohio Army National Guard
01.2004 - 07.2019
Bachelor of Science - Homeland Security / Emergency Management
Colorado Technical University
EMT - Basic -
Fairfield Career And Technical Schools
Ohio Peace Officer Training Academy Certification in Basic Police Officer Training -
Eastland Fairfield Career And Technical Schools
High School Diploma -
Metter High School
- Professional Continuity of Operations Professional (PCP) - FEMA
- First Aid/CPR/AED Instructor Trainer - American Red Cross
- Basic Life Support Instructor Trainer - American Red Cross
- Remote Wilderness First Aid Instructor - American Red Cross
- OC/CS Individual Chemical Repellant Instructor
- ASP Tactical Baton & Restraint Instructor
- National Safety Council - Defensive Driving Instructor
- Stop The Bleed Instructor
- Electrical Control Device Instructor
- CERT Instructor
- National CERT Program Manager
- Video Systems Recording Manager - Bosch
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