William Thomas Medley
Pierce City,MO
Summary
Results-driven sales leader with a proven track record in business development, financial services, and team leadership. Currently excelling as a Team Leader at AT&T Business, with multiple awards recognizing excellence in customer service and performance. Adept at driving revenue growth and developing sales strategies, with a proven ability to mentor high-performing teams while also collaborating effectively with top executives. Possesses strong financial acumen and project management skills, aiming to leverage expertise in a challenging new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
AT&T Business
Joplin, MO
04.2023 - Current
- Lead and mentor a team of sales professionals to exceed revenue and performance targets.
- Honored with both the Customer Service Excellence and Pinnacle Awards for outstanding accomplishments.
- Graduated from AT&T's Leadership Development Program (LDP) in 2023, and the Management Development Program (MDP) in 2024, enhancing financial acumen and leadership skills.
- Collaborate with executives and stakeholders to drive strategic business growth.
Sales Representative
AT&T Business
Joplin, MO
04.2021 - 04.2023
- Addressed various customer issues including queries on billing and complaints.
- Shifted customer calls from service inquiries to upselling by identifying needs.
- Utilized web-based resources to connect with customers.
- Formulate plans to safeguard and increase revenues.
- Consistently met required sales goals.
ASYNC Hypo Leader
Alorica
Joplin , MO
04.2019 - 04.2021
- Maintained and serviced existing bank accounts.
- Assist customers via in-app messaging chat, as well as over-the-phone customer service.
- Suggested appropriate bank services to clientele.
- Follow all company policies and banking regulations.
- Guided team of agents to achieve peak customer service performance.
Funding Specialist
Power Funding LLC
Osceola, MO
01.2018 - 04.2019
- Evaluated client information for small to medium-sized business loan eligibility.
- Engaged clients through consistent communication.
- Developed steady connections with clients.
- Conducted both outbound and inbound B2B transactions.
- Performed in-depth analysis of prospective funding sources for clients.
Senior Financial Advisor
Power Funding LLC
Osceola, MO
01.2018 - 04.2019
- Conducted outbound sales for business financing, assisting companies in securing financial solutions.
- Built and managed a portfolio of clients, providing tailored funding options to meet their needs.
- Developed strong sales techniques and negotiation skills, consistently exceeding sales targets.
Education
High School Diploma -
Medley Homeschooling
Wheatland, MO05-2018
Skills
- Sales Leadership and Business Development
- Financial Acumen & Business Financing
- Team Training & Mentorship
- Strategic Planning and Market Analysis
- CRM & Sales Techniques (HubSpot, Salesforce)
- Project Management
Certification
- HubSpot Certification - Starting Your Sales Career
- Google Certification - Foundations in Project Management
Timeline
Team Leader
AT&T Business
04.2023 - Current
Sales Representative
AT&T Business
04.2021 - 04.2023
ASYNC Hypo Leader
Alorica
04.2019 - 04.2021
Funding Specialist
Power Funding LLC
01.2018 - 04.2019
Senior Financial Advisor
Power Funding LLC
01.2018 - 04.2019
High School Diploma -
Medley Homeschooling