William Tim Grohs
Sun Valley,Nevada
Summary
Dynamic leader with a proven track record at Fred Meyer Stores, enhancing operational efficiency and boosting revenue through strategic planning and effective team management. Skilled in operations management and fostering customer relations, I excel in driving performance and nurturing professional growth within teams. Achieved significant improvements in employee retention and customer satisfaction by implementing innovative training and mentoring programs. Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
46
46
years of professional experience
1
1
Certification
Work History
General Manager
Airtec Gases LLC
01.2018 - 02.2024
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Store Manager
Shopko
03.2003 - 12.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assisted in recruiting, hiring and training of team members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Director
Fred Meyer Stores
02.1978 - 02.2003
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Boosted revenue $[Amount] by developing and deploying strategies to effectively improve operations.
- Identified current and future trends that appeal to consumers.
- Managed team of 400 cashiers and floor staff.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
- Analyzed operating and financial statements for profitability ratios.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
Clackamas High School
Clackamas ORSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in [10%] growth of customer base.
- Supervised team of 478 staff members.
- Achieved positive result by introducing Self Check out in the NW market.
Certification
- Hazmat trained.
Timeline
General Manager
Airtec Gases LLC
01.2018 - 02.2024
Store Manager
Shopko
03.2003 - 12.2010
Store Director
Fred Meyer Stores
02.1978 - 02.2003
High School Diploma -
Clackamas High School
Similar Profiles
Gabriel R. CarbajalGabriel R. Carbajal
Accounts Receivable Customer Service Representative, Warehouse Worker/Oxygen Filler, Truck Delivery Driver at Airtec GasesAccounts Receivable Customer Service Representative, Warehouse Worker/Oxygen Filler, Truck Delivery Driver at Airtec Gases
Ferdinand PlaneaFerdinand Planea
Plant Operator ( Field ) at Linde Jubail Industrial Gases Factory, LLCPlant Operator ( Field ) at Linde Jubail Industrial Gases Factory, LLC
William WheelerWilliam Wheeler
Manufacturing Team Lead at Air Liquide America Specialty Gases LLCManufacturing Team Lead at Air Liquide America Specialty Gases LLC
Darryl AndersonDarryl Anderson
Surveillance Training Coordinator/Shift Supervisor at The Row RenoSurveillance Training Coordinator/Shift Supervisor at The Row Reno
Layla RuizLayla Ruiz
Kitchen Manager at Chipotle RestaurantKitchen Manager at Chipotle Restaurant